CollegeBound’s dial rate has tripled since taking on Connect First and the reporting tools are significantly better in every way.
Boulder, Colo. (PRWEB) February 11, 2014
CollegeBound, a leader in online education marketing, has switched to Connect First’s telecommunications technology and experienced dramatic results.
With over 3 million visitors utilizing their resources on a monthly basis, CollegeBound turned to Connect First to keep up with the call volume. “Connect First was there during the honeymoon phase, but is still offering support nearly a year after the official launch date at CollegeBound,” said Alex Levy of CollegeBound.
In addition to using Connect First’s inbound Automatic Call Distributor (ACD), CollegeBound also has utilized other Connect First solutions including their outbound dialer, cloud routing, interactive voice response (IVR) and call tracking tools, reporting tools, real time telemetry and chat function. Connect First’s comprehensive set of solutions has yielded significant results. “CollegeBound’s dial rate has tripled since taking on Connect First and the reporting tools are significantly better in every way,” shared Levy. “List management has changed drastically, as have the answer rates. Call times have also improved, which is something that nearly every Connect First client will discover. It’s not unusual to see call times reduced from 10 minutes to less than seven minutes in most cases.”
In addition to performance, the price and support from Connect First are “second to none,” according to Levy. The Connect First executive team is excited about the results. “It’s been a great experience working with CollegeBound,” said Connect First Geoff Mina. “Anytime you can help out an organization like CollegeBound that facilitates higher learning for students it’s a plus.”
About CollegeBound: CollegeBound Networks is the leader in online education marketing. The company has been one of the most trusted resources on higher education since 1987. Serving more than 1,000 institutions, CollegeBound offers recruitment and lead generation solutions. The company has an excellent track record of using content-rich portals and innovative marketing strategies to find educational opportunities for potential students.
About Connect First: Connect First is an award-winning SaaS telecommunications and cloud contact center software provider that focuses on customer satisfaction and elegant hosted solutions. Connect First offers a robust platform, designed and supported by a team of highly experienced engineers, designers and business analysts, and backed with personalized in-house customer care. Solutions include Cloud Routing, Inbound ACD, Outbound Dialing, Call Tracking, Interactive Voice Response (IVR), Voice Broadcast, Disaster Recovery, Predictive Dialer, Real-Time Telemetry, CDR Reporting, Live Agent Chat and more. Through a consultative approach with each customer interaction, Connect First builds customized solutions to meet the needs of a discerning customer base. Visit http://www.connectfirst.com for more information or a free consultation with a contact center solutions expert.