Finally a full collaboration recording solution! Verba's unique offering of recording voice, video and IM, with available desktop screen capture option completes Microsoft's contact center offering.
(PRWEB) February 14, 2014
Verba Technologies is a leader in professional call recording and quality management solutions for unified communications. The enterprise-grade Verba Recording System is a server-side Lync compatible solution that records voice, video, instant messages and desktop screen capture in a single, unified platform.
Verba are silver sponsors and exhibitor at the second annual Lync Conference 2014 on Feb 18 - 20 at the Aria Resort & Casino, Las Vegas. Visit Booth 528 to discover how the Verba Recording System is Lync compatible. Verba will be a holding a drawing once a day to win a great prize; attendees must scan their badge at the booth.
Lori Peterson, who heads up business development in the United States certainly feels Verba's Lync solution is truly versatile: 'Finally a full collaboration recording solution! Verba's unique offering of recording voice, video and IM, with available desktop screen capture option completes Microsoft's contact center offering."
The solution encompasses an enterprise-grade, Lync call recording engine technologies with a complete call recording and quality management suite, featuring web-access, rich access control, auditing and automated media lifecycle management functions.
The Verba Recording System for Lync is deployed in different verticals from finance, insurance, contact centers, manufacturing and management consulting. For compliance environments, calls are recorded on the network/server side and stored in encrypted format. For contact centers, an integrated quality assurance system allows managers to continuously review service quality, visualize trends, plan training and provide feedback to agents. Verba also offers a server based Lync Conference recording solution, eliminating the need to use the client side, built-in recording feature, and offer a single, audited media repository with proper access control.
With a wide range of distributed, centralized and virtualized deployment options, Verba fits any environment from single -server systems to multi-site Lync pools. All Lync conversations can be recorded including Lync-to-Lync, PSTN, federated, mobile and remote calls. Active Directory synchronization and single-sign on integration are included as standard.
Verba offers multiple recording technologies ranging from simple port mirroring through sophisticated media rerouting based solutions. No group conversation set-up, no increased call connection times and no impact on the Lync user experience.
The Verba Recording System is a Qualified Lync Application and completed comprehensive and rigorous testing with Microsoft. This reaffirms the high standards the company adhere to and the ongoing development of the solution.
To learn more about Verba Technologies and its Lync capabilities, please visit Booth 528 at the Lync Conference.
About Verba Technologies
Verba Technologies is a provider of collaboration recording solutions for leading unified communications platforms with instant messaging, voice, video and telepresence. Deployed at financial institutions, security companies and contact centers, the Verba Recording System provides an open and flexible and software only approach to help companies stay compliant and improve quality.