East Hartford, CT (PRWEB) February 13, 2014
The new web design utilizes a content management system allowing for multiple authors being able to update content for their functional areas. The website also uses HTML5 and CSS to responsively refit automatically to the size of the device used to view the pages.
“As website traffic jumped to over 35% mobile in 2013, we felt it was important to take advantage of some of the responsive development strategies which are available today,” offered Rich Marcia, marketing director for CSI. “We also wanted to deliver a more modern, better user experience which aligns fundamentally with our software to deliver an excellent customer experience, from the initial web visit, through to the actual end user roll-out.”
In addition to its new design, the new CSI website also features new content in the form of free downloadable white papers on best practices in call recording, quality monitoring, workforce management, and speech analytics. The website also includes an overview of CSI’s new lineup of Virtual Observer Cloud WFO Solutions, a video overview of CSI’s training experience, onsite blogs, deep social integration as well as a more visual representation of the acclaimed Virtual Observer user interface.
In addition, we’ve added more content for our partners and resellers, including a new blog which speaks to our channel partners. We’ve experienced tremendous growth in working with telephony providers, phone system dealers, BPOs and teleservices firms to be deliver a robust Workforce Optimization solution as part of their portfolio of offerings. From call recording to quality monitoring, Workforce Management and Speech Analytics, we have a solution they can resell while allowing us to fully support their sales teams with proposals, demonstrations and knowledge.
Coordinated Systems, Inc., (CSI), enjoying over 40 years in business, has thrived on building high-quality, long-term relationships with customers and partners. CSI’s flagship product, Virtual Observer (VO), is a call recording and workforce optimization solution for contact centers. VO supports Avaya, Cisco, NEC, Mitel, ShoreTel and many other leading phone systems. VO provides an extremely high value to price and tremendous customer satisfaction.