The new customer support portal is the latest in a series of efforts we’ve made to strive for the goal of providing legendary customer service.
Boston, MA (PRWEB) February 14, 2014
Property management software company Buildium LLC is pleased to announce the release of an all-new customer support portal for its over 8,000 property management customers. It provides a centralized location for asking product-related questions, filing support tickets, and getting customers help faster.
Powered by Zendesk and months in development and testing, the all-new Buildium customer support portal makes it easier than ever to ask or search for answers to questions about using Buildium. In addition, revamped and reorganized help articles make them even more helpful.
“The new customer support portal is the latest in a series of efforts we’ve made to strive for the goal of providing legendary customer service. We’re not there yet, but that drive is something baked into our company DNA, so we’ve invested in tools and processes like Zendesk to make the customer experience as awesome as possible,” says Alan Laurentano, Buildium's Customer Care Manager.
The new support portal is available now to Buildium customers through the app and to everyone at https://support.buildium.com/.