Los Angeles, CA (PRWEB) February 13, 2014
VirtualDoorway, a next-generation, enterprise-level text, voice and video chat provider, announced today the addition of a new feature to their web-based customer communication platform. This new feature will allow customer service and support representatives to show pre-recorded videos during any live chat session.
Dubbed “Web Video Player”, VirtualDoorway’s newest feature provides company customer service and support representatives with a way to play pre-recorded videos during any live chat session by simply pasting the URL of the video into the player. In order to play the video, the video simply needs to be hosted on the internet through a company web server or through a third-party video platform such as Youtube or Vimeo.
In addition to being used as a sales and marketing tool, allowing sales professionals to benefit by allowing them to play product marketing videos, client testimonials and demos, the Web Video Player also aids support personnel by giving support teams the ability to play product tutorials and help videos while assisting their customers online.
“Companies spend thousands of dollars each year developing and producing videos that help sell or support their products. We feel the Web Video Player will help businesses take customer service, sales and support to a whole new level,” stated Tawny Labrum, Marketing Director for VirtualDoorway. “Now, rather than just sending their customers a link and telling them to watch a video, company representatives can watch the videos with their clients and be there to answer any questions they might have.”
Officially launched in late September of 2013, VirtualDoorway is a web-based communication product that provides businesses with a wide range of tools needed to build and maintain successful business-to-business (b2b) and business-to-consumer (b2c) relationships. Developed with the modern day, internet savvy consumer in mind, VirtualDoorway is more robust than today’s popular business chat solutions and is one of the first products to offer real-time b2b and b2c interaction that spans the entire client lifecycle; from sale to implementation to support.
Those interested in learning more about VirtualDoorway and its new Web Video Player are welcome to visit the company’s website and request a live demo.
For more information on VirtualDoorway, please visit http://www.virtualdoorway.com or call 888-300-8359.
About VirtualDoorway (http://www.virtualdoorway.com)
VirtualDoorway is a next-generation text, voice and video chat business communication platform that allows companies to be more accessible and approachable by instantly connecting their website visitors and clients to company representatives. Backed by MegaMeeting.com, a well-known and respected pioneer of the web and video conferencing industry, VirtualDoorway focuses on creating powerful real-time client connections for today’s modern businesses. Building off of MegaMeeting.com’s ten years of industry experience, VirtualDoorway’s feature-rich, enterprise-class solution instantly opens a virtual portal into a business from a website, email or social media page. More advanced than traditional live chat software, VirtualDoorway allows businesses to go from Live Chat to Video Chat to Live Presentations in seconds, providing an unparalleled experience that takes customer service, support, and sales to the next level.