CorasWorks Launches New Customer Center

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The Center provides single location where customers can access learning resources, software, and support.

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The Customer Center provides a single access point for all customers, whether they’re brand new to CorasWorks or seasoned veterans, allowing them to learn the software, keep up to date on news and events, and find the right resources for help or guidance.

CorasWorks Corporation, a global leader in work management solutions on Microsoft SharePoint, today announced the launch of its new CorasWorks Customer Center. The Customer Center is designed to bring all of CorasWorks’ customer resources under one virtual roof, providing access to software and updates, learning resources, and support resources.

The key features of the Customer Center are the Self-service Learning and Resource Centers. Through the Resource Centers, customers can access many self-paced training and learning aids, including how-to videos, self-paced training modules, and code/configuration examples. Currently, there are Learning and Resource Centers for the CorasWorks Software Platform and the CorasWorks Application Service API (CAPS). Additional Learning and Resource Centers for IT Request Management and Project Portfolio Management are under development and will be available soon.

“Our new Customer Center provides a single access point for all our customers, whether they’re brand new to CorasWorks or seasoned veterans, allowing them to learn the software, keep up to date on news and events, and find the right resources for help or guidance,” said Eric Baughman, Director of Customer Success at CorasWorks. “If customers are looking for something specific, we want to make it easy for them to find it, or know where to go for assistance. But the Customer Center also affords users the opportunity to explore what’s possible, and how to leverage their CorasWorks software for increased ROI and productivity gains. We have a lot of tools and aids intended to facilitate targeted learning related to our software and solutions, and now we’ve brought them all together into a single, integrated Center built specifically for our customers.”

The CorasWorks Customer Center runs on Microsoft SharePoint and was built using CAPS—CorasWorks’ newest API technology—and Bootstrap. CAPS is a REST-like interface that enables client-side web developers to build rich business applications on SharePoint. With CAPS, web developers can use a front-end framework like Bootstrap with other web development tools, such as jQuery, JavaScript, and HTML, to design and architect solutions on SharePoint. This makes it faster and simpler to architect the solutions and significantly reduces the need for server-side SharePoint development, as well as the need to use Visual Studio. In addition, it significantly improves the performance of SharePoint-based solutions.

“The Customer Center is a great example of the types of solutions you can build using our CAPS API,” said Baughman. “Our design specs mandated that the Customer Center look great, perform well, and be easy to update and maintain. And, because of CAPS, we were able to easily deliver to those specs. Now we can readily update the Center’s news and events, training schedules, training content, and more, through simple forms in SharePoint versus having to lean on our Web Developers or IT folks. And since we built it with a responsive design, it renders and performs great on mobile devices and tablets, as well as the desktop.”

The Customer Center is currently accessible to all CorasWorks customers and others. CorasWorks will be demonstrating the Customer Center at the upcoming Microsoft SharePoint Conference 2014, March 3-6, in Las Vegas, Nv. CorasWorks will be exhibiting in Booth 1325.

About CorasWorks

CorasWorks is a global leader in work management software and solutions on the Microsoft SharePoint platform. With our software, solutions, and professional services, organizations can deliver solutions in less time, at less cost, and with less risk than custom application development. Our customers span the commercial, Federal, and Federal Contractor markets. CorasWorks is a Microsoft Gold Certified Partner headquartered in Reston, Virginia.

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Mark Ernstmann
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