(PRWEB) February 21, 2014
Proxios announces a new way of doing business in the cloud with its “Human-ware” approach.
Proxios Human-ware is a customer-oriented approach to technology, where a dedicated team of tech experts is available for any questions, services, support and more 24 hours per day, 7 days per week and 365 days per year.
The reason for the Human-ware approach is simple: 71% of companies that terminate outsourcing partnerships say the main reason is dissatisfaction with overall quality and 20% blame poor communication .
“Proxios wants to reverse the trend of having unsatisfied customers who can’t get the service and response they need in a timely manner,” said Steve Fey, President. “Human-ware ensures our customers get the responsiveness they need to obtain the IT experience they deserve.”
The Proxios Human-ware team consists of high performance domain experts in cloud technology and a friendly, knowledgeable and responsive Service Desk team available 24/7/365 dedicated to your account. Each Human-ware team includes:
Service Delivery Account Manager – Meets regularly with the customer to ensure the Proxios Cloud services performs to the highest standard.
Service Delivery Associate – Works closely with the Service Delivery Manager to manage day-to-day account responsibilities.
Service Desk Team Members – Help with resolving service problems and any other necessary support.
Business Systems Team Members – Resolve any issues regarding applications and virtual computing environments.
Infrastructure Experts – Work exclusively on network and hardware infrastructure matters.
Proxios is headquartered in Richmond, Virginia and is the business of IT as a Service (ITaaS). As a pioneer in the field beginning the cloud journey in 1999, we have proven knowledge and experience to move customer infrastructure to the cloud, freeing customers to do what they do best, driving real business value from the applications that help run your business. We provide a wide range of cloud services to our customers throughout the United States and Canada including telephony and collaboration, business virtual desktops, and application hosting. For more information visit: http://www.Proxios.com