Lending365 Helps Santander Consumer Stand Out from the Competition

Share Article

Santander Consumer implements Cima Software’s Lending365 solution to increase the efficiency of their automobile loan approval process, but gets an unexpected added benefit –from a feature they weren’t even looking for – setting them apart from their competition.

News Image
“CIMA’s solution embedded Metrics Dashboard has also enabled us to measure, real time, key process indicators such sales force and back office production performance.”- César Incháustegui Alvarez, Operations Manager, Santander Consumer

Santander Consumer uses Lending365 (a workflow solution) to speed up their automobile loan approval process, but gains additional benefits with the use of Dashboards. While they use dashboards internally, providing dashboards to the car dealerships that they work with sets them apart from the competition in Peru.

Santander Consumer uses dashboards to provide invaluable information internally and to car dealerships that they work with. Lending365 gives meaning to collected data; and provides a graphical and easy way to view information. Internally the use of dashboards aims to support sales and can aid in marketing and sales strategies among other purposes. Additionally, the dashboard provides visibility to what is selling quickly. Santander supplies dashboards to the car dealerships giving them insight into the status and tracking of sales and quota management.

The integration of the dashboards (for both internal and external use) has had many benefits. The ability to supply dealerships with this sales support tool sets them apart from those competing to be the number one financing option. Additionally, Santander Consumer benefits from the visibility, expedited processes, and sales support helping with marketing and sales strategies.

Dashboards are easy to read, real time displays that show a graphical representation of a business process or specific key process indicator. Santander uses this tool to support sales as well as cash flow (amount approved) and quota management.

Santander Consumer was initially seeking a finance solution to speed up the automobile loan approval process across Peru. The workflow component is a transactional-based workflow that converts documents into a business transaction.

“With CIMA’s cloud lending solution, we have been able to optimize the management and approval of credit applications as well as audit and control all digital files through the different stages of the process: document management, verification, review and disbursement.”- César Incháustegui Alvarez, Operations Manager, Santander Consumer

About Santander Consumer:
Santander Consumer is a part of Santander Group, one of the largest financial groups in the world. Santander Consumer operates internationally in 13 countries offering loans for the purchase of vehicles.

About Cima Software:
Cima Software has spent the past ten years developing solutions to help companies reduce costs and become more productive by better managing their information. The company’s mission is to help organizations, regardless of their size, optimize their productivity and competitiveness in this increasingly challenging market. Providing reliable and high performance, process oriented content management solutions that are practical, easily installed, and cost effective.

Share article on social media or email:

View article via:

Pdf Print

Contact Author

Barbara Czagany
Visit website