This relationship is growing Qualfon’s business and creating more job opportunities for the local Dumaguetenos.
Dumaguete, Philippines (PRWEB) February 17, 2014
Qualfon, a leading global business process outsourcing (BPO) and call center services provider, announced today that it is expanding its work with a major telecommunications company and creating 400 new jobs in Dumaguete, Philippines. The new opportunities are the result of a successful relationship between the client and Qualfon Dumaguete. Qualfon has provided customer service contact centers for the telecommunications company since 2002.
“We are pleased to announce that our client is recognizing continued value and significant monetary savings from their Qualfon outsourced services,” said Steve Warner, Scott Warner, Qualfon’s Dumaguete Site Director. “This relationship is growing Qualfon’s business and creating more job opportunities for the local Dumaguetenos.”
Qualfon’s work for the telecommunications company grew by 400 full time employees in Q4 2013 and early Q1 2014. The new jobs include customer service representatives, supervisors, quality analysts, and shift managers.
The client expanded its contract because Qualfon Dumaguete consistently demonstrates above average performance alongside low absenteeism and low attrition rates. “Our client decided to make additional investments in an outsourcing location where they have already recognized significant success,” said Warner. “In 2013, Qualfon Dumaguete achieved average monthly attrition rates of 3.78% and average daily absenteeism rates of 4.89%. These metrics are critical for ensuring a high quality customer service in our contact centers, because tenured and engaged employees deliver superior experiences for customers that ultimately drive customer loyalty and value for our client.”
Qualfon Dumaguete is using billboards, posters, and social media to advertise the 400 open positions. Applicants are asked to apply in person in the recruitment area at the Qualfon office, LinkSY IT Park, Bantayan, Dumaguete or call 6335-421-0413 for more information. http://www.qualfon.com/careers
Qualfon has a strong track record of customer service and back-office processing growth with experienced business processing outsourcing (BPO) leadership. We have been serving our BPO clients since our founding in 1996, and today, we are 10,200 employees serving an international base of clients. Qualfon operates in the Philippines, Guyana, Mexico, the United States, and China. Our mission is “Be the Best BPO. Make People’s Lives Better.” Qualfon invests in the well-being of our people who, in return, are taking better care of customers, clients, and our communities. Our employee tenure is twice the industry average, which enables us to offer highly skilled and highly engaged people that provide a better customer experience. In addition, our lower employee attrition and strategic locations enable us to provide our services at a lower cost. http://www.Qualfon.com