Increasingly, people go online to give their feedback about care, or see what others have said about local care providers. This partnership with TrustedCare will enable us to amplify the voices of users and carers in the social care system.
(PRWEB UK) 20 February 2014
This partnership will see service user reviews captured and shared between the two websites and made visible upon the care providers’ respective profiles. This is to provide high quality public feedback to help those looking for a provider to make an informed choice for themselves or a loved one. Dr. James Munro, Director of Research at Care Opinion commented on the partnership in the quote to the right.
The value of the feedback generated from this partnership will also help social care providers in understanding their clients’ perspective of their services, and support transparent, real time improvements in the in the quality of care, through a deeper understanding of what their clients like about their service and where they feel improvements can be made.
Mark Walford, CEO of TrustedCare.co.uk, said, “All organisations can thrive and grow if the voices of their clients are heard and their opinions taken on board; we believe this partnership with Care Opinion will provide social care users a much needed platform to engage with service providers to share their experiences of what works well and where improvements can be made in their service.”
“We live in an age where increasingly online is becoming the medium of choice to share experiences of organisations, from holidays to healthcare; by creating a platform where constructive conversations can take place between all stake holders, we believe this is a positive step forward to support the rapidly growing social care market meet the needs of our aging population, through shared user experiences.”