'Alphanumeric has created a model for Service Desk delivery capable of supporting languages from around the globe with rapid deployment capabilities ensuring a quick and smooth transition of services.' — Jay Baucom, Vice President of Operations
Raleigh, N.C. (PRWEB) February 20, 2014
Alphanumeric Systems, Inc. announces today the opening of a new IT service desk in Barcelona and the creation of its European division, Alphanumeric Systems Europe, S.L.
Established to support customer demand, the new service desk employs more than 70 full-time staff and provides support in 11 languages, 16 hours per day, five days per week. This follows the establishment of three other service desks in Montreal, Quebec and Raleigh, N.C. in 2012, with each providing 24x7 global support in more than a dozen languages, and the 2010 establishment of a branch office in London.
“Alphanumeric continues to be positioned to react quickly to market conditions and client driven requirements,” said Jay Baucom, Alphanumeric’s Vice President of Operations. “The global footprint Alphanumeric has achieved over the past 18 months is the direct result of an agile business philosophy, quick response operations delivery, and our unwavering commitment to meet our client’s needs in a global economy.”
Alphanumeric has long been a vital services partner to its customers, with a dedication to providing flexible and scalable solutions. As its customers’ business has grown, so has Alphanumeric’s. This has made possible the recent global expansions.
“Alphanumeric has created a model for Service Desk delivery capable of supporting languages from around the globe with rapid deployment capabilities ensuring a quick and smooth transition of services,” Baucom said.
Established in Raleigh in 1979, Alphanumeric has evolved with the dynamic business technology landscape. Today, the company provides strategic business services focused on driving productivity and employs more than 500 full-time staff in facilities in North Carolina, South Carolina, Pennsylvania, Montreal, London, and Barcelona.