Rockville, MD (PRWEB) February 19, 2014
SPARKS announced today it has been named as one of Inavero’s 2014 Best of Staffing® Award winners in both the Client and Talent categories. Presented in partnership with CareerBuilder, the fifth annual Best of Staffing Award provides the only statistically valid and objective service quality benchmarks in the industry, revealing which staffing and recruiting firms are delivering the highest satisfaction levels to their clients and contract, temporary and permanent employees for whom they place. Yet again, this year’s award outcome highlights a growing divide among the industry’s leaders and laggards, and identifies SPARKS as one of the best staffing agencies for companies and job candidates to call when they are in need. This is the third year in a row (2012-2014) SPARKS has received this honor in the Client category, and the second year in a row (2013-14) in the Talent category. "I am so proud of our company and the staff that we have representing us,” said Chief Executive Officer Steve Sparks. “Receiving these awards now three and two years consecutively, speaks to the team work, ethical actions and excellent service demonstrated by our entire team.”
Less than two percent of all staffing and recruiting firms in North America receive the Best of Staffing Award for service excellence. Utilizing the Net Promoter® methodology, the 2014 Best of Staffing winners achieved satisfaction scores more than double the industry average. This stark contrast in scores is a clear indication that the firms who have earned the 2014 Best of Staffing Award truly stand out for their service quality. SPARKS received satisfaction ratings of 9 or 10 out of 10 from 51.4 percent of employees placed in contract, temporary or direct hire job opportunities. 68.5 percent of their clients rated them a 9 or 10, compared to just 35 percent for the average staffing agency. “The common mission that we share internally at SPARKS is to create a positive experience for each and every person we encounter,” said President Evette Baker. “We take great pride in representing our industry throughout the Washington, DC marketplace and the Best of Staffing Client and Talent Awards further validate our teams’ everyday contributions.”
®Net Promoter, NPS, and Net Promoter Score are trademarks of Satmetrix Systems, Inc., Bain & Company, and Fred Reichheld. Net Promoter Score is calculated by taking the percentage of respondents who, on a scale of 0 to 10, rate their likelihood to recommend the staffing agency with a score of 9 or 10 (promoters) and subtracting the percentage who rate the staffing agency a 6 or lower (detractors).
Headquartered in the Washington, DC Metro Area, with a client support network throughout the Mid-Atlantic corridor, SPARKS is a leading staffing and recruiting services provider that connects job seekers to the area’s leading organizations for temporary/contract, contract-to-hire and direct-hire opportunities. Additionally SPARKS offers a number of customizable workforce and talent management solutions for large users of staffing. Core areas of staffing expertise include: Office/Administrative Services, Customer Service/Call Center, Human Resources and Talent Acquisition, Legal Support, Government and Cleared Personnel, Mortage & Banking, Accounting & Finance, Contracts & Procurement and Information Technology.
Inavero administers more staffing agency client and talent satisfaction surveys than any other firm in the world. Inavero’s team reports on satisfaction surveys from more than 500,000 staffing agency clients and talent each year and the company serves as the American Staffing Association’s exclusive research partner.
Inavero’s Best of Staffing™ is the nation’s only award that recognizes staffing agencies that receive remarkable reviews from their clients and the people they help find jobs (employed talent). The Best of Staffing winner lists are a central place that businesses and talent go to find the best staffing agencies to call when they are in need.
Shawn R. Connelly
Office: (301) 279-2300
Fax: (301) 948-5890