Live Chat allows customers to use instant messaging (IM) to contact our support team via our website. It’s a fast and convenient way to provide live customer service to those that prefer IM instead of a phone call.
Dayton, OH (PRWEB) February 20, 2014
JangoMail (http://www.jangomail.com), a pioneering email service provider in Dayton, Ohio, released their new Help Center with U.S.-based Live Chat this week. The company continues to provide their customers with the best support tools in the industry, like those created by Zendesk.
Zendesk (http://www.zendesk.com) is the leading cloud-based customer service software, and is powering JangoMail’s new Help Center.
The Help Center can be accessed through the new Support button on the JangoMail homepage. Users can find an expert to chat with Monday – Friday, 10 a.m. to 5 p.m. EST. They can also file a support ticket and, in the upcoming weeks, search the Knowledge Base for updated documentation and tutorials.
“Live Chat allows customers to use instant messaging (IM) to contact our support team via our website,” said Erick Pece, JangoMail’s Technical Support Director. “It’s a fast and convenient way to provide live customer service to those who prefer IM instead of a phone call.”
This month, JangoMail also added three other features to their platform: updated send and edit functionality and new message filtering.
JangoMail leads the permission-based email marketing industry, offering services for transactional and marketing emails. Customers can try JangoMail for free without a credit card or contract. Over 200,000 organizations on six continents use JangoMail and its transactional service JangoSMTP to stay in touch with their customers and prospects. JangoMail offers flexible pricing and unique features for entrepreneurs and businesses of all sizes and industries. To learn more, call 1-888-GO-JANGO or visit http://www.jangomail.com.