Cellular Billing Consultants Celebrates 15 Years Analyzing Wireless Bills

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One of the most experienced companies in managing wireless expenses for business clients offers insights on saving money in a competitive market.

Mindy Prowler, owner of Cellular Billing Consultants, believes that despite the well-publicized cellular pricing wars between carriers, switching providers is often the last step a business should take. That’s because it can involve purchasing expensive new equipment, paying termination fees and accepting inferior wireless coverage. Rather, the key to controlling costs is in reviewing the lines that are currently being used instead of looking to change carriers.    

Most companies simply pay their cellular bills when they should be managing them. So, while costs may seem to be ‘under control’ that’s really only because staff members reviewing them aren’t aware of the waste. It can be difficult for someone working in house to know where to look when staring at pages and pages of cellular charges. However, finding savings of from 20% to 50% isn’t that unusual for an experienced wireless consultant.

"For example, we recently saved a client over $8,000.00 a month after reviewing their bills. When you tell someone you just put more than $90,000.00 a year back into their bottom line without sacrificing service they’re pretty happy," Ms. Prowler said of Cellular Billing Consultants.

Carriers aren’t in the business of saving their customers money and their bills aren’t really transparent. For instance, Ms. Prowler points out, while carriers bill in gigabytes, usage is often reported in megabytes and kilobytes, adding to the confusion.

Though the carriers can help a business review pricing plans the wireless providers usually don’t go far enough and an account can have many areas of savings that are not picked up by running their ‘optimization’ report. The question is, what’s a company really paying for?

To review an account Ms. Prowler recommends starting by looking at any overages. And, surprisingly, if there aren’t overages this also could be cause for alarm. Find out which calling plans are in place and are they the right ones for the usage on it. If associates travel internationally make sure to have the correct roaming plan(s). Be aware that if blocks are not in place it’s the company that will be responsible for 3rd party downloads.

Having done all that, though, the most time consuming and frustrating task can be getting the carrier to make the adjustments. "You can literally spend hours with a carrier pointing out what has to be done and in the end none of that matters if they fail to implement the changes in their system." Says Ms. Prowler.

Retaining an outside cellular billing consultant to analyze cellular bills often pays for itself many times over. They’re familiar with the industry, have experience reviewing multiple lines and know how to follow through so that all the necessary changes are made. Equally important is to be sure that the consultant’s first priority is with the business and not the carrier.

One other factor to consider is how a consultant wishes to be compensated. Some firms charge up front fees, lock their clients into long-term contracts or can only be reached on the Internet and that doesn’t guarantee the best outcome.

"We prefer to personally get to know our clients," Ms. Prowler says, "and to share with them, for a short time, in their savings as reflected in their bills. That works as an incentive to perform the most comprehensive audit we can. For us and for our client’s it’s a win-win. After years of analyzing hundreds of bills I’m pretty confident we can save our clients money. And if we can’t, well, it doesn’t cost them anything."

Cellular Billing Consultants, now in their fifteenth year, analyzes wireless bills for business accounts and are frequent contributors to Los Angeles radio station KNX’s ‘Money 101’ advising their listeners on cellular matters. They can be reached by phone at 805.492.4925 or visit their website at cellularbillingconsultants.com.

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Gil Prowler

Mindy Prowler
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