Mixing Retail and Hospitality Functions in One POS System is Easy with LS Retail

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As retail sales increasingly migrate online, more and more businesses are using food and drinks to lure customers into stores. This brings up the question – can you do both retail and hospitality functions in one Point of Sale (POS) System? LS Retail offers an all-in-one software solution in order to do exactly that.

We can now service guests with a fully integrated solution replacing what previously required five vertical market applications.

LS Retail, the leading supplier of retail software solutions and services for Microsoft Dynamics, offers mixed Retail-Hospitality businesses an all-in-one software solution, integrating their entire business from POS operations to accounting and inventory management, to managing their kitchens and the entire ordering process, with mobility and loyalty options.

More and more retailers are looking for ways to attract customers to their brick-and-mortar locations. For example, after introducing cafés in a couple of their stores, Urban Outfitters found that a visit to their cafe doubled the amount of time people spent in the store. For a similar reason, J.C. Penney (JCP) now offers food and drinks to customers while they shop. Not to mention Hard Rock Café which is the perfect example of a mixed Retail-Hospitality business.

However handling both Retail and Hospitality aspects in the same business can be tricky especially if the store is not equipped with a reliable and complete IT system tailored to this purpose. Running many IT solutions reduces profitability because of inconsistencies as well as causing unreliable financial data. As a result, the retailer or hospitality business can experience incorrect stock levels and loss of sales because of stock-outs, wrong prices and having to employ multiple staff for their multiple systems.

Furthermore, the management does not have full control of the business and is forced to spend time on manual work and duplicate processes instead of selling more and growing the business. This scenario, with a complex software setup, can make it difficult for the business to increase revenue through the use of new technology such as mobile POS, e-Commerce and loyalty systems.

LS Retail provides a comprehensive, single-solution, that is flexible and out-of-the-box, for front and back operations in the store, that provides POS capabilities, as well as, Financial, Inventory, Procurement, Central Restaurant Management, Mobile Point of Sale, Loss Prevention, Loyalty, Kitchen Display and Enterprise Resource Planning, and many more.

“Enhancing the guest experience is central to the corporate mission at Blue Mountain. When we implemented LS Retail software solutions, Blue Mountain Resort got an all-in-one business management software that controls processes from store to head office level and vice-versa for our Retail and Hospitality operations. We can now service guests with a fully integrated solution replacing what previously required five vertical market applications,” says John Gowers of Blue Mountain Resorts.

“Getting just the right mix of living, working, shopping and entertainment is to create an experience. Customers today want great experiences,” states Runar Sigurbjartarson, Regional Director, LS Retail Americas. “With the solutions from LS Retail, we are making possible for the mixed Retail-Hospitality businesses to actually focus on creating these experiences, and not on headaches associated with managing multiple IT systems,” concludes Sigurbjartarson.

About LS Retail
LS Retail, headquartered in Reykjavik, Iceland, is a leading developer of software solutions and services serving the retail and hospitality industries, based on the Microsoft Dynamics platform. With more than two decades of experience, LS Retail has been developing software solutions to make the shopping and dining experience a pleasure worldwide. LS Retail solutions help businesses around the world increase revenue, build loyalty, reach new customers and lower their costs of operations among other things. LS Retail solutions have been installed by 2,800 companies with 47,000 stores operating 111,000 POS terminals worldwide.

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Eloise Freygang
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