NetGain Technologies Named Official Technology Provider for Kentucky Center for the Performing Arts

Regional leader in managed IT services uses technology to enhance patron experience

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The Kentucky Center for the Performing Arts

It is a privilege to formalize our partnership with such a cornerstone of our community. We love what the Center does for our city

(PRWEB) February 27, 2014

NetGain Technologies was recently named the official technology provider for the Kentucky Center for the Performing Arts (the Kentucky Center). Already, NetGain Technologies' solutions have enabled the Kentucky Center to greatly improve its performance in a variety of capacities.

“It is a privilege to formalize our partnership with such a cornerstone of our community. We love what the Center does for our city,” said Tucker Oldham, president of sales – Louisville.

The Kentucky Center, based in Louisville, is a cultural hub, offering more than 1,500 staged events each year that are viewed by more than 400,000 patrons.

Prior to partnering with NetGain Technologies, the Kentucky Center was challenged to provide a modern technology experience for its employees and customers.

Notably, its phone system dated back to the 1980s and lacked many now-basic functions, much less advanced call routing and reporting features necessary in today’s box office. NetGain Technologies was able to work with the Kentucky Center to install a modernized voice over IP (VOIP) system by Cisco.

“Getting updated communication systems were vital to our operations," said Rob Thomas, director of marketing for the Kentucky Center.

Additionally, NetGain was able to upgrade their wireless infrastructure, enabling the organization to provide its patrons with Wi-Fi connectivity before and after shows, as well as during intermission.

"Our customer experience needs to be exemplary. Our partnership with NetGain Technologies allows us to achieve that," said Thomas.

"We are not only excited about what we’ve been able to accomplish for the Center but helping them continue down that strategic path." said Oldham.

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About NetGain Technologies:
NetGain Technologies is a leading provider in the design, procurement, implementation and management of high-performance IT solutions. With services ranked among the best in the world by MSPmentor and CRN Tech Elite, a multi-state regional footprint and almost three decades of experience; we’ve helped over 1,000 unique clients thrive by leveraging our best-in-class service and support programs. Our highly qualified and experienced professionals align our best-in-class support programs to meet our clients’ needs for positive business outcomes. Learn more at http://www.netgainit.com.


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