This recognition is not only a direct result of Tom’s hard work and dedication, but it’s also a reflection of the talented team he manages and their commitment to customer satisfaction and delivering high quality services to our customers.
New York, NY (PRWEB) February 25, 2014
CGS Executive Director Tom Walsh was presented with a Gold Stevie® Award in the Contact Center Leader of the Year category at the eighth annual Stevie Awards for Sales & Customer Service.
The Stevie Awards for Sales & Customer Service are the world’s top sales awards, contact center awards, and customer service awards. The Stevie Awards organizes several of the world’s leading business awards shows including the prestigious American Business AwardsSM and International Business Awards.
The awards were presented to honorees during a gala banquet on Friday, February 21 at the Bellagio in Las Vegas. More than 400 nominated customer service and sales executives from the U.S.A. and several other countries attended. The Business TalkRadio Network will broadcast a recording of the presentations this Wednesday, February 26, at 8:00 pm ET.
More than 1,500 nominations from organizations of all sizes and in virtually every industry were evaluated in this year’s competition, an increase of 36% over 2013. Finalists were determined by the average scores of 129 professionals worldwide, acting as preliminary judges. Entries were considered in 43 categories for customer service and contact center achievements, including Contact Center of the Year, Award for Innovation in Customer Service, and Customer Service Department of the Year; 43 categories for sales and business development achievements, ranging from Senior Sales Executive of the Year to Sales Training or Coaching Program of the Year to Sales Department of the Year; and categories to recognize new products and services and solution providers.
More than 260 executives around the world participated in the judging process for the 2014 awards, to determine the Finalists and then the Gold, Silver and Bronze Stevie Award placements.
As Executive Director, Tom Walsh oversees one of CGS’s world-class technical support centers.
“We sincerely congratulate Tom Walsh on earning this prestigious award,” said Tom Christenson, President of Contact Center Services at CGS. “This recognition is not only a direct result of Tom’s hard work and dedication, but it’s also a reflection of the talented team he manages and their commitment to customer satisfaction and delivering high quality services to our customers. Tom and his team continuously work through challenges with dedication and perseverance that is unique and special in this industry. We are very proud of each member of the team.”
CGS is recognized as a leader in outsourced contact center solutions, with multiple awards for performance, quality and innovation. CGS contact centers serve some of the leading companies in the world in industries including wireless and cable, consumer products, technology, healthcare, financial services, retail and hospitality. CGS delivers an extensive range of inbound and outbound contact center solutions in over 18 languages with the majority of agents speaking two or three languages – some up to as many as five.
“Entries to the Stevie Awards for Sales & Customer Service awards have almost doubled over the past few years,” said Michael Gallagher, president and founder of the Stevie Awards. “Not only have we seen a dramatic increase in the number of entries; but the judges have also seen a remarkable rise in the quality of the nominations submitted overall. We congratulate all of this year’s Stevie winners for their outstanding work.”
Details about the Stevie Awards for Sales & Customer Service and the list of Stevie winners in all categories are available at http://www.StevieAwards.com/sales.
For 30 years, CGS has enabled global enterprises, regional companies and government agencies to drive breakthrough performance through technology and services. Headquartered in New York City, CGS employs more than 5,100 professionals across North America, Latin America, Europe and Asia. With global delivery capabilities, expertise across leading platforms and deep experience in multiple industries, CGS has become the IT partner of choice for thousands of organizations worldwide. CGS delivers a wide array of proprietary and third-party business applications, technology, business services and business process outsourcing solutions, including customer care, technical support and corporate learning and training. For more information please visit http://www.cgsinc.com and follow us on Twitter at @cgsinc and Facebook at http://www.facebook.com/ComputerGeneratedSolutionsInc.
About The Stevie Awards
Stevie Awards are conferred in five programs: the Asia-Pacific Stevie Awards, The American Business Awards, The International Business Awards, the Stevie Awards for Women in Business, and the Stevie Awards for Sales & Customer Service. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at http://www.StevieAwards.com. Sponsors and supporters of the 8th annual Stevie Awards for Sales & Customer Service include the Business TalkRadio Network, Competence Call Center, and ValueSelling Associates.