Los Angeles, CA (PRWEB) February 25, 2014
VirtualDoorway, a next-generation, enterprise-level text, voice and video chat provider, announced today the addition of a new feature to their web-based customer communication platform. This new feature allows customer service and support representatives to take online collaboration, sales and support to a whole new level.
VirtualDoorway’s newest feature, Document Sharing, provides customer service and support representatives with a way to share documents with their prospects and clients during any live chat session. Using the Document Sharing component of VirtualDoorway’s web-based enterprise live chat solution, company representatives are now able to upload sales one-sheets, contracts, product comparison charts, support guides, and much more. Once uploaded, guests may download the documents to their computers to reference during the chat or save the file for future reference.
“Each person that joins a live chat session enters with a different level of learning. Some are kinesthetic learners, some are auditory learners and some are visual learners.” stated Tawny Labrum, Marketing Director for VirtualDoorway, “Having a visual reference available for attendees to download or offering them a step-by-step guide to reference at a later date allows organizations to meet the needs of all their prospects and clients and gives them with a way to provide the best possible support and service to everyone.”
Officially launched in late September of 2013, VirtualDoorway is a web-based communication product that provides businesses with a wide range of tools needed to build and maintain successful business-to-business (b2b) and business-to-consumer (b2c) relationships. Developed with the modern day, internet savvy consumer in mind, VirtualDoorway is more robust than today’s popular business chat solutions and is one of the first products to offer real-time b2b and b2c interaction that spans the entire client lifecycle; from sale to implementation to support.
Those interested in learning more about VirtualDoorway and its new Document Sharing feature are welcome to visit the company’s website and request a live demo.
For more information on VirtualDoorway, please visit http://www.virtualdoorway.com or call 888-300-8359.
About VirtualDoorway (http://www.virtualdoorway.com)
VirtualDoorway is a next-generation text, voice and video chat business communication platform that allows companies to be more accessible and approachable by instantly connecting their website visitors and clients to company representatives. Backed by MegaMeeting.com, a well-known and respected pioneer of the web and video conferencing industry, VirtualDoorway focuses on creating powerful real-time client connections for today’s modern businesses. Building off of MegaMeeting.com’s ten years of industry experience, VirtualDoorway’s feature-rich, enterprise-class solution instantly opens a virtual portal into a business from a website, email or social media page. More advanced than traditional live chat software, VirtualDoorway allows businesses to go from Live Chat to Video Chat to Live Presentations in seconds, providing an unparalleled experience that takes customer service, support, and sales to the next level.