Kromtech Alliance Corp. Launches Real-Time “Human” Interaction at the Heart of Customer Experience with Its Product

In the market flooded by PC utility tools, PCKeeper Live enhanced its functionality to help non tech-savvy users sort out even the toughest PC performance issues without much effort from their side.

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PCKeeper Microsoft Certified Experts help even with the toughest performance issues in real-time and 24/7.

We would like our users to think of PCKeeper Live as a holistic service to help resolve practically any PC-related problem; a "Swiss knife" with high-tech optimization and cleaning tools supported by superb "human assistance" functionality.

Cologne, Germany (PRWEB) February 27, 2014

PCKeeper's functionality, which aims to help non tech-savvy users to instantaneously scan for and fix PC performance issues, goes one step further.

Now users have a real-time access to the team of Microsoft Certified Experts who review the scan data to identify key performance issues. Once done, PCKeeper generates a comprehensive script and issues description that offer users a one-click solution to fixing any type of performance problems.

The Experts' goal is to analyze the scan report to spot errors that no automated software will identify or fix. Their expertise goes beyond registry errors and junk files. They can help users with network vulnerabilities, system conflicts and start-up speed bumps.

In the event of unusual problems that may require longer resolutions, the issue is further submitted to the PCKeeper lab where it gets reviewed and the proposed fix is sent back to the customer. The time-frame varies between minutes to up to 24 hours, depending on the issues complexity.

In addition to getting help from Microsoft Certified Experts, users can contact 24/7 PCKeeper Geeks-on- Demand, who can answer any Windows technology-related question. The range may vary from tips and tricks on using Windows OS to which laptop is the best.

“Our focus on human assistance in the era of highly automated technologies may seem strange, but remember the last time you caught yourself shouting at the ATM or any other fully-automated service because you were frustrated and would like nothing better than to speak to a human instead of the machine?" says Ilias Melikov, Senior Communications Expert, Kromtech. “The same applies to PCKeeper's 'human assistance' concept. An average PC user often gets stuck when it comes to making a technical decision. Having immediate access to real people, like the team of our Microsoft Certified PCKeeper Experts or Geeks-on-Demand gives our users peace of mind and a better control of their PCs.”

"We would like our users to think of PCKeeper Live as a holistic service that helps resolve practically any PC-related problem; a 'Swiss knife' with high-tech optimization and cleaning tools supported by superb 'human assistance' functionality," adds Melikov.

PCKeeper Live, currently priced at USD 39.95, is available for purchase and download from http://pckeeper.com.

About PCKeeper Live
PCKeeper Live is a complete pack of PC maintenance and optimization tools that finds and fixes optimization, performance and cleaning issues. PCKeeper is the only software to offer a unique human assistance feature integrated into the software. It has achieved high certification rankings from international independent software test facilities, including ISCA Labs, WestCoast Labs, Softonic and others.

About Kromtech Alliance Corp.
Kromtech Alliance Corp. is a global IT investment and development firm that creates software applications for customers all over the world. The company's product portfolio includes:

*data cleaning tools;
*security applications;
*optimization software solutions.

In 2013 the company purchased PCKeeper, MacKeeper and has its own product called Memory Keeper. All products have high certification and customer rankings and are now available worldwide.
http://www.kromtech.com


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