VoIP Innovations Has Released a Portal Specifically Designed for the End User

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Today VoIP Innovations announced the release of their End User Portal that was built to give the end user more control over their account.

VoIP Innovations has been working on this End User Portal for months, and they’re proud to announce that it has officially been released to their customers. The concept behind the development of the portal was to eliminate the need for end users to call their reseller and purchase a DID or add/remove a feature on an existing DID. Once the project was underway, VoIP Innovations saw an opportunity to create something that wasn’t available anywhere else in the industry.

VoIP Innovations is a Wholesale VoIP Service Provider who aggregates the best quality and lowest price VoIP services to sell to resellers, who then sell to end users. VoIP Innovations has developed an industry leading BackOffice platform, Titanium III, which gives the reseller a vast amount of transparency and automation. It is also stocked with countless features and functions that save time and, ultimately, money. The same principals behind the reseller BackOffice were applied to the End User Portal, and it has turned out to be something exceptional.

Before this portal was created, the end user would need to make a call to the reseller if they wanted to purchase a new DID or add a feature. With the End User Portal, that call is completely eliminated because the end user can login to the portal and do everything themselves. End user Key Performance Indicators (KPIs) such as DIDs, Termination, E911, Origination and Porting, are also included in the portal.

When looking at the End User Portal from the reseller perspective, it is understandable that they might not want end users to have the ability to purchase DIDs or add/remove features. VoIP Innovations saw this concern and created a solution that allows the reseller to pick which functions the end user is able to use. These settings range from giving full access to end users, only allowing them to view the KPIs, and everything in between.

The End User Portal is ideal for smaller resellers who may not have the resources to deal with constant end user requests. The majority of customers at VoIP Innovations fall into this category and they will benefit greatly from this new development.

VoIP Innovations will be adding detailed instructions on their Wiki that will benefit resellers, as well as end users. They will also be adding video tutorials to the VoIP Innovations University YouTube account that help the resellers and end users familiarize themselves with the capabilities of their new portals.

VoIP Innovations is an Inc. 5000 company that specializes in providing the largest DID and termination VoIP footprints in North America. Their network includes over 500,000 DIDs in stock in over 8,500 rate centers in the US and Canada. Recently, VoIP Innovations expanded their footprint to include DIDs in over 60 countries and now offers A-Z termination. VoIP Innovations is owned by ABG Capital and is based in Pittsburgh, PA. To learn more, please visit the VoIP Innovations Blog.

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Natalie DeCario
since: 05/2009
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