Atlanta, GA (PRWEB) February 28, 2014
Client satisfaction scores far higher than industry norms
Analysts International Corporation (AIC) announced today it has been named as one of Inavero’s 2014 Best of Staffing® Client Award winners. Presented in partnership with CareerBuilder, the fifth annual Best of Staffing Award provides the only statistically valid and objective service quality benchmarks for the industry, revealing which staffing agencies deliver the highest quality of service to their clients. In a year when the staffing industry’s client service quality scores are trending down once again, the Best of Staffing winners scored well above industry service benchmarks. For the third consecutive year, AIC is one of the best staffing agencies for companies to call when they are looking to hire temporary or permanent employees.
Less than two percent of all staffing agencies in the U.S. and Canada receive the Best of Staffing Award for service excellence utilizing the Net Promoter® methodology. The stark contrast in client satisfaction scores compared to the industry average is a clear indication that the firms who have earned the 2014 Best of Staffing Client Award truly stand out for their service quality. AIC’s results came in eight times higher than the national average.
“This is an outstanding achievement,” said Raj Sardana, President and CEO of ACS Group, AIC’s parent company. “It is a testament to the commitment and work ethic of the delivery teams within our company. Since AIC joined the ACS Group family in October of last year, it has become an important segment of our suite of services and capabilities. We are extremely proud of this accolade and of our continued success in the IT services industry.”
"The staffing industry is helping organizations bridge the skills gap and add jobs today more than at any other point in U.S. history,” said Inavero Founder and CEO, Eric Gregg. “Between the well documented skills gaps and economic uncertainty, partnering with a top staffing agency is more important now than ever. The 2014 Best of Staffing Award was earned by less than 2% of the more than 12,000 staffing firms in the U.S. and Canada. In an era of scarce qualified talent, hard to fill positions and ever-increasing expectations, these agencies have proven they have what it takes to deliver exceptional service to both clients and job candidates. We're proud of the accomplishments of our 2014 award recipients."
®Net Promoter, NPS and Net Promoter Score are trademarks of Satmetrix Systems, Inc., Bain & Company, and Fred Reichheld. Net Promoter Score is calculated by taking the percentage of respondents who, on a scale of 0 to 10, rate their likelihood to recommend the staffing agency with a score of 9 or 10 (promoters) and subtracting the percentage who rate the staffing agency a 6 or lower (detractors).
Inavero administers more staffing agency client and talent satisfaction surveys than any other firm in the world. Inavero’s team reports on satisfaction surveys from more than 500,000 staffing agency clients and talent each year and the company serves as the American Staffing Association’s exclusive service quality partner. Inavero’s Best of Staffing® is the nation’s only award that recognizes staffing agencies that receive remarkable reviews from their clients and the people they help find jobs (employed talent). Bestofstaffing.com is the central place that businesses and talent go to find the best staffing agencies to call when they are in need.
About ACS Group, Inc.
Founded in 1998, ACS Group, Inc. is a global information technology services company offering IT consulting and staffing services, systems integration and business solutions to organizations in a variety of industries. Through its extensive resource pool and global recruitment centers, ACS offers unparalleled expertise in delivering solutions for Fortune 1000 companies worldwide. ACS works in partnership with customers to understand their challenges, share their vision and deliver mission specific solutions. For more information about ACS Group, please visit http://www.acsicorp.com.
About Analysts International Corporation
Analysts International Corporation (AIC) is an IT services firm fully dedicated to the success and satisfaction of its customers. From IT staffing to project-based solutions, AIC provides a broad range of services designed to help businesses and government agencies drive value, control costs and deliver on the promise of a more efficient and productive enterprise. AIC offers a flexible, collaborative approach, clear industry perspective and the breadth, scale and experience to deliver results. For more information, visit http://www.analysts.com.