Deyta Highlights Customer Success with Hospice Bereavement & Counseling Management

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Hospice of the Chesapeake Describes How Deyta Helped Them Do More with Less and Grow Their Bereavement & Counseling Programs

Deyta solutions for hospice and home health

Deyta Solutions for Hospice and Home Health

Now we’re able to see about 23% more clients per year, and contact almost 40% more families per year.

Deyta, LLC announced today the release of a customer success story on Hospice of the Chesapeake called, “Bereavement Program Flourishes by Leveraging Deyta’s Smart Solution.” The story focuses on Chesapeake’s use of Deyta’s Bereavement & Counseling Management solution to manage their hospice and community bereavement program more efficiently and with better results.

Karen Frank, Director of the Chesapeake Life Center comments on their old methods for managing bereavement services, “It wasn’t working. It took us days to get mailers out, and with a counseling client base of more than 850 individuals, tracking all of that information was unmanageable. We knew there had to be a better way.”

Chesapeake found a better way with Deyta. The Bereavement & Counseling Management system was collaboratively designed in conjunction with astute bereavement program leaders to create a one-stop solution for effectively managing bereavement programs. When Chesapeake purchased Deyta’s Bereavement & Counseling Management solution, they immediately saw time savings. “It takes us two hours to do a mailing instead of two days,” says Frank. “Because of the Bereavement solution, our client management team can look at our client list from anywhere, expediting the administrative work associated with providing service and fulfilling Chesapeake’s mission.”

Deyta’s Bereavement & Counseling Management solution includes full bereavement and counseling management using Actionboards, reports and customizable letters to ensure compliance. With a large client base that includes 50% community clients, it is essential to be able to electronically document and manage cases. And because Chesapeake uses interns and fellows to provide counseling services, it is critical that the documentation be complete and accessible to everyone with the appropriate credentials, which Deyta’s Bereavement & Counseling Management solution easily accommodates.

“Now we’re able to see about 23% more clients per year, and contact almost 40% more families per year. In addition, we can send a sympathy card the day after a death. That makes a difference to the families,” says Frank.

The benefits of using Deyta’s Bereavement Management solution have yielded terrific gains for Chesapeake. They have been able to expand operations even in the midst of reimbursement cuts, bringing in 30% more revenue in 2013 than they did in 2012. That growth has prompted a rebranding of the bereavement program and made it possible to expand Chesapeake’s mission to offer a variety of support services and education to grieving individuals and to the professional community.

Deyta will be demonstrating the Bereavement & Counseling Management solution for hospices in March at the NHPCO's Management and Leadership Conference, Booth 727 at the Gaylord National Resort and Convention Center.

About Deyta, LLC

Deyta’s software and services for hospice, home health and healthcare agencies provide high definition answers with precision guidance derived from mountains of data. We eliminate indecision and uncertainty to provide clarity on what is important and what to do about it.

  •     Better satisfy patients and their families.
  •     Attract more high-value referrals.
  •     Improve total operational and clinical quality.
  •     Create enterprise efficiencies and cost control.
  •     Elevate the success in every aspect of your organization.

Deyta can help your whole agency improve, whether you are doing customer satisfaction surveys, trying to get value from an EMR, thinking about a CRM or searching to find and compare yourself to national benchmarks and best practices. We bridge gaps in data, systems and knowledge with deep, consolidated, integrated decision improvement support from the entire enterprise data ecosystem in order to guide you to elevated results.

About Hospice of the Chesapeake

Hospice of the Chesapeake provides physical, psycho-social and spiritual support services to individuals living with and affected by advanced illness. These services are provided wherever the patient calls home. Hospice of the Chesapeake is committed to providing the best possible care for all regardless of their inability to pay. Using a team-oriented approach involving our physicians, nurses, social workers, home health aides, chaplains and counselors, allows us to ensure quality and compassionate care. Additionally, grief support services are available to all members of the community who have lost a loved one including community members who have experienced traumatic or sudden loss. When care at home is not possible, we can provide services at one of our care centers.

The Chesapeake Life Center at Hospice of the Chesapeake provides individual grief counseling and support groups for a variety of populations including adults who have lost a loved one, children and teens, and survivors of homicide and suicide. Through Chesapeake Life Center, we operate two weekend camps for grieving children and teens -- Camp Nabi and Phoenix Rising. The Chesapeake Life Center is unique in that we provide grief support services to anyone in the community seeking support including those who have experienced a traumatic or sudden loss. The scope of services far exceeds that which is provided for in the Medicare Hospice Benefit.

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Amanda Evans
Deyta, LLC
+1 888.893.1937 Ext: 151
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Rhonda Lockhart
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