Reston, VA (PRWEB) February 27, 2014
CorasWorks Corporation, a global leader in work management solutions on the Microsoft SharePoint platform, today announced its new IT Request Management Solution on Microsoft SharePoint. IT Request Management is a software-based solution designed to decrease the cost of IT service request management/fulfillment and increase customer satisfaction with IT services.
The solution is based on the ITIL framework for request management/fulfillment and addresses the complete lifecycle for managing and fulfilling service requests. Its core features and capabilities are designed so any IT department can use it to improve the way it manages and fulfills requests from its customers.
“Managing and fulfilling requests from customers is a huge and critical part of any IT function,” said Dan Naselius, Chief Operating Office at CorasWorks. “That’s why it’s addressed in the ITIL framework. The challenge, however, is managing it efficiently. If you don’t, it can become a significant time and resource drain on an IT department, resulting in inefficiencies, loss of productivity, and unhappy customers. Our solution helps manage the service request process from beginning to end, to help remove those inefficiencies, make the IT department and the customers more productive, and improve overall customer success and satisfaction.”
Key features of the CorasWorks IT Request Management Solution include:
“Our solution offers a unique flexibility that allows an IT department to configure it to meet their exact needs, whether they have one or many processes, or offer a few to many different services,” said Naselius. “We’ve included a new tool called the Process Designer that allows the IT department to modify the processes internally with a simple, drag-and-drop methodology. So, it’s pretty quick and easy to make modifications to your existing processes or add new ones.”
CorasWorks will be demonstrating the IT Request Management Solution at the upcoming Microsoft SharePoint Conference 2014, March 3-6, in Las Vegas, Nv. CorasWorks will be exhibiting in Booth 1325.
CorasWorks is a global leader in work management software and solutions on the Microsoft SharePoint platform. With our software, solutions, and professional services, organizations can deliver solutions in less time, at less cost, and with less risk than custom application development. Our customers span the commercial, Federal, and Federal Contractor markets. CorasWorks is a Microsoft Gold Certified Partner headquartered in Reston, Virginia. For more information, visit http://www.CorasWorks.net.