DATAMARK Offers Resources for Business Process Outsourcing (BPO) Decisions

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"Outsourcing 101" tools include a BPO glossary, a decision matrix and introduction to cost analyis

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There is a big demand for easy-to-understand information about business process outsourcing, and tools to help organizations decide whether it is a good idea to outsource a process or keep it in-house.

DATAMARK, Inc., a leading provider of global business process outsourcing (BPO) services to Fortune 500 companies and government agencies, has made available three publications useful for companies or organizations that are considering outsourcing for the first time, or for anyone who needs an introduction to the decision-making processes behind business process outsourcing.

The publications include:

  •     A business process outsourcing glossary, to learn the “alphabet soup” of acronyms and other terms used in the industry.
  •     A decision matrix for determining what business processes are worthwhile to outsource, and which ones should be kept in-house.
  •     An introduction to cost analysis for business process outsourcing decisions, to determine if cost savings makes it worthwhile to outsource.

David Peregrino, marketing coordinator for DATAMARK, said some of the most popular content on DATAMARK’s Resources page and Outsourcing Insights blog are educational publications and articles about business process outsourcing.

“There is a big demand for easy-to-understand, introductory information about business process outsourcing, and tools that help organizations decide whether it is a good idea to outsource a process or keep it in-house,” Peregrino said. “To assist managers and others who are considering outsourcing, we’ve put together a few of these hot topics into what we like to call our ‘Business Process Outsourcing 101’ toolkit.”

The publications are available for complimentary download in .pdf format at this link:

DATAMARK Business Process Outsourcing 101 Resources


DATAMARK, Inc. is a leading business process outsourcing company specializing in high-volume digital mailroom management, document processing, document management, bilingual customer contact centers and business process consulting for Fortune 500 firms and other large organizations.

Headquartered in El Paso, Texas, DATAMARK employs nearly 2,200 people in its U.S., Mexico and India facilities. For more information, visit Follow industry news and trends at DATAMARK's Outsourcing Insights blog at

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