(PRWEB) March 01, 2014
Star2Star Communications, makers of the World’s Most Scalable Cloud Communications Solution, today announced StarContact, a productivity application that integrates Star2Star Communications Systems with popular CRM systems, such as Salesforce.com, Microsoft Dynamics, and SugarCRM.
StarContact provides tools to help manage all aspects of customer interaction. It provides customized screen pops on incoming calls to reduce call-handling time and improve efficiency. Users gain a full, 360-degree view of the customer’s past interactions with the company.
For managers, StarContact provides an online dashboard to monitor call activity, including detailed and extensive reporting on call activity, customer interaction, and employee productivity.
StarContact provides insightful and actionable employee performance reporting. It can help reduce costs by allowing managers to staff appropriately to meet workload, support business growth, and improve employee effectiveness and retention.
Founded in 2006 in Sarasota, Florida, Star2Star Communications delivers the World’s Most Complete and Scalable Cloud Communications Solution. Star2Star unifies customers’ voice, video, fax, instant messaging and presence management into a single, easy-to-use system. Star2Star’s award-winning, patent-pending Constellation™ technology overcomes the reliability and quality limitations of other communications technologies.
In the past three years, Star2Star was named to the Forbes Most Promising Companies list, the Deloitte Technology Fast 500 twice, and the Inc. 500|5000 three times. Star2Star also recently received Inc. Magazine’s Hire Power Award honoring the top private business job creators in the country.
Star2Star Communications solutions are sold through a diversified network of partners that include distributors, master agents, managed service providers and certified installing dealers. Available across North America, Star2Star systems are used by hundreds of thousands of business users, including large national chains with multi-location communications footprints.