TrialCard Dedicates the Customer Experience Center

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TrialCard Dedicates the Customer Experience Center, home of its contact center services.

TrialCard dedicated its Customer Experience Center at a ceremony last night in Cary, NC. The Customer Experience Center is a rapidly growing headquarters for TrialCard’s contact center services. Customers have turned to TrialCard to help their brands increase their share of voice, respond to drug safety inquiries, provide customer service, and fulfill their back office functions.

“The keyword in our name is Experience. By dedicating our Customer Experience Center, we are demonstrating to our customers that we are committed to enhancing their corporate reputation by creating a positive professional experience when we represent them,” said Mark Bouck, President, TrialCard. “The word Experience also represents the valuable Experience that TrialCard has from the 3200 programs we have managed for our customers over the past 10 years.”

In 2013, the Customer Experience Center was recognized as a Certified Center of Excellence by Benchmark Portal. The Center of Excellence designation is one of the most prestigious awards in the customer service and support industry.

“We know that companies that improve their customer experience see a positive impact to their revenue,” said Don McCormick, Director of Business Process Outsourcing at TrialCard. “Our people, our technology, our training, and our dedication are all focused on our clients’ customers. We strive to create a customer experience that will benefit our clients’ reputation through word of mouth and ultimately their bottom line.”

About TrialCard -

Experience Matters. Located in Cary, NC, Google’s “Digital Capital of North Carolina”, the TrialCard Customer Experience Center conducts over 3000 healthcare-focused customer contacts each day. Over the past 10 years, TrialCard has managed the customer experience for 3200 programs. Healthcare-trained Customer Experience Specialists enhance your brand’s reputation by delivering exceptional customer service at a Certified Center of Excellence.

TrialCard Incorporated provides a comprehensive portfolio of solutions at Point of Care, Patient Access Management, and Point of Sale for the life-cycle of pharmaceutical brands. Since opening its doors in 2001, TrialCard has been awarded nine patents related to the processing and marketing of patient access programs. TrialCard is the largest provider of patient access programs in the industry, processing over $1 billion in patient benefits per year to help brand manufactures achieve their goals with prescribers, patients, and pharmacists. For more information on TrialCard, please call 919-845-0774 or visit

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