Long Beach, CA (PRWEB) March 02, 2014
Global ERP, Point of Sale, CRM, and eCommerce solution provider Ignify is proud to announce that customer Asurion was recognized by Microsoft® with the 2014 Productivity Award in Customer Care as part of the Microsoft Dynamics Customer Excellence Awards program. Asurion and Ignify will be honored by Microsoft executives at an awards luncheon on Wednesday, March 5, at Convergence 2014 Atlanta, the premier Microsoft Dynamics user conference.
The 2014 Customer Excellence Awards, which are presented in 17 categories, recognize and celebrate Microsoft Dynamics customers that have achieved notable accomplishments using their Microsoft Dynamics solutions.
Established in 1997, the Customer Excellence Awards are awarded each year at the Convergence user conference in the United States. Microsoft Dynamics is a line of financial, customer relationship and supply chain management solutions that help businesses work more effectively.
“As a high-growth technology company, Asurion is constantly looking to refine our customer experience,” said Barry Vandevier, Asurion’s Chief Information Officer. “Microsoft Dynamics Solutions has enabled us to deliver a world class customer experience, through a streamlined customer engagement integrated with our broad set of device protection tools. I am proud to accept this award from Microsoft alongside our partner, Ignify, on behalf of the Asurion organization and our customers.”
Asurion is the global leader in technology protection. The company provides premier support that enables users to fully utilize their digital devices and products; applications to protect privacy and provide security; and rapid replacement of lost, stolen, damaged, or malfunctioning devices. Asurion supports the top wireless companies, retailers and service providers, enabling those companies to focus on their core businesses.
Because acquiring new mobile subscribers is a significant challenge facing network carriers today (many of the world’s major markets are saturated), carriers need to ensure they decrease customer churn due to handset or wireless device problems. As a provider of protection services to the customers of these carriers for lost, stolen, or damaged wireless handsets and devices, Asurion needed to ensure that mobile subscribers are satisfied with their devices and service providers.
With Microsoft Dynamics CRM, Asurion gains a highly configurable claims processing system with quick speed to market. The completely configurable, multi-client, multi-lingual service dashboards for administrators and supervisors offer these roles the ability to see and understand data at a glance, as well as to see the progress of their teams in handling service claims. With the clams processing data, business rules, and user profiles that are customizable on these dashboards, managers can view the data that is most relevant to their role, and act quickly on it – thus ensuring that customers receive efficient and timely service.
“Ignify is proud to see that the hard work and collaboration of both the Asurion and Ignify teams in Asurion’s Microsoft Dynamics CRM implementation have resulted in noteworthy productivity gains,” said Ranjit Goray, Vice President at Ignify.
Please be sure to visit Ignify at Booth #2415 at the 2014 Microsoft Convergence in Atlanta. For more information on Ignify at Convergence, please email us at convergence(at)ignify(dot)com.
Ignify is winner of the Worldwide Microsoft Partner Award in 2013, 2012 and 2011, and offers eCommerce, ERP, CRM, Order Management and POS solutions based on the Microsoft Dynamics line of products. Ignify has been included as the fastest growing business in North America for seven years in a row by Deloitte, Inc. Magazine and Entrepreneur Magazine. Ignify has team members worldwide including Los Angeles, Silicon Valley, Seattle, Nashville, Phoenix, Toronto, Manila, Singapore, Kuala Lumpur, Pune, and Bangalore. For more information, visit http://www.ignify.com or call 888 IGNIFY5. Follow Ignify on Twitter @ignifydax, @ignifyecommerce, and @ignifymscrm, or read its blog at blog.ignify.com.
For two decades, Asurion has been the global leader in technology protection. Today, as everyday life becomes increasingly dependent on such technology, Asurion keeps 280 million consumers’ lives up and running. The company provides premier support that enables users to fully utilize their digital devices and products; applications to protect privacy and provide security; and rapid replacement of lost, stolen, damaged, or malfunctioning devices. Asurion’s global team of over 15,000 employees supports the top wireless companies, retailers and service providers, enabling those companies to focus on their core businesses. When a product is missing or simply doesn't work properly, Asurion solves the problem with a system that operates 24 hours a day, seven days a week, speaks six languages, and works across any device, platform, or provider. For more information about Asurion, including customer service ratings and reviews, please visit http://www.asurion.com.
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