Philadelphia Insurance Companies Wins Second Straight Contact Center of the Year Award

PHLY earns fourth Stevie Award for customer service in three years

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“Customer service is a true differentiator in the insurance industry. We value providing exceptional service both inside our company and externally to our customers,” said Seth Hall, vice president of customer service at Philadelphia Insurance Companies.

Bala Cynwyd, PA (PRWEB) March 03, 2014

Philadelphia Insurance Companies (PHLY) proudly announces that it has received its second straight Gold Stevie® Award for Customer Service Contact Center of the Year. PHLY has earned a total of four Stevie Awards since 2012 for Customer Service in the Financial Services category.

“Customer service is a true differentiator in the insurance industry. We value providing exceptional service both inside our company and externally to our customers,” said Seth Hall, vice president of customer service at Philadelphia Insurance Companies.

PHLY's 2013 Customer Experience Results highlight the quality of service, which contributed to receiving the award:

  • 99% quality rating
  • 95% Customer Service Satisfaction rating
  • 64 Net Promoter Score, up from 56 last year
  • 88% Customer Service Satisfaction level, up from 87%
  • 91% Customer Service Representative Satisfaction rate
  • Average Speed of Answer:12 seconds

The Stevie Awards for Sales & Customer Service are the world’s top sales awards, contact center awards, and customer service awards. The Stevie Awards organizes several of the world’s leading business awards shows including the prestigious American Business Awards and International Business Awards. PHLY also won a Bronze Stevie in 2013 for Relationship Management Solution and a Bronze for Customer Service Department of the Year and Silver for Executive of the Year in 2012.

“Entries to the Stevie Awards for Sales & Customer Service awards have almost doubled over the past few years,” said Michael Gallagher, president and founder of the Stevie Awards. “Not only have we seen a dramatic increase in the number of entries, but the judges have also seen a remarkable rise in the quality of the nominations submitted overall. We congratulate all of this year’s Stevie winners for their outstanding work.”

More than 1,500 nominations from organizations of all sizes and in virtually every industry were evaluated in this year’s competition, an increase of 36% over 2013. Finalists were determined by the average scores of 129 professionals worldwide, acting as preliminary judges. Entries were considered in 43 categories for customer service and contact center achievements. More than 260 executives around the world participated in the judging process for the 2014 awards, to determine the Finalists and then the Gold, Silver and Bronze Stevie Award placements. Details about the Stevie Awards for Sales & Customer Service and the list of Stevie winners in all categories are available at http://www.StevieAwards.com/sales.

For more information about Philadelphia Insurance Companies, please visit our website at http://www.PHLY.com.

About Philadelphia Insurance
Philadelphia Insurance Companies designs, markets, and underwrites commercial property/casualty and professional liability insurance products incorporating value added coverages and services for select industries. In operation since 1962, the Company, whose commercial lines insurance subsidiaries are rated “A++” (Superior) by A.M. Best Company and “A+” for counterparty credit and financial strength by Standard & Poor’s, is nationally recognized as a member of Ward's Top 50, National Underwriter’s Top 100, and one of the Top 150 Workplaces in America. Policies are underwritten by Philadelphia Indemnity Insurance Company. The organization has 48 offices strategically located across the United States to provide superior service. For more information, please visit http://www.PHLY.com.

About The Stevie Awards
Stevie Awards are conferred in five programs: the Asia-Pacific Stevie Awards, The American Business Awards, The International Business Awards, the Stevie Awards for Women in Business, and the Stevie Awards for Sales & Customer Service. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at http://www.StevieAwards.com

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Contact

  • Bill Procopio
    Philadelphia Insurance Companies
    +1 (610) 538-2279
    Email