InspX Summarizes The Benefits Of Remote Support For ScanTrac X-Ray Inspection Systems

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Over 90% of Field Problems Can Be Diagnosed and Repaired via InspX’s Remote Support Tools

InspX LLC has just completed an in-depth review of the effectiveness of its remote support paradigm for its ScanTrac X-Ray inspection systems. The philosophy behind the development of this remote support platform has been to provide “instant support” to customers and largely eliminate the time delay associated with onsite field service. Customers also benefit through a dramatic reduction in service costs.

InspX originally developed the remote support platform as a mechanism to support customers in remote locations where providing local field support isn’t practical or cost effective. In fact some InspX customers have never had a visit from a service technician – but expert InspX technicians are immediately available to these customers 24 hours a day, 7 days a week, and 365 days a year. Today, InspX leverages this platform to provide immediate support to customers in over 30 countries on 6 continents. In the past 5 years over 90% of fields issues have been diagnosed and repaired using remote support.

InspX has designed the remote support system with focus on providing the highest level of network security. Our remote support system establishes a secure connection between InspX and the ScanTrac remote machine using 256 bit SSL encryption. InspX offers customers 3 secure Internet connectivity options, all of which are designed to completely isolate our diagnostic tools from the customer’s internal network. Whether you are isolated tuna cannery hundreds of miles from a major city or you running a CCP operation with a low tolerance for downtime, InspX has a solution for you.

InspX remote support tools extend far beyond just enabling basic Internet connectivity. These tools are part of a larger multi-tier customer support paradigm. Our remote support system also facilitates on site service when it is required as the InspX technician arrives with a detailed understanding of the specific issue and does not need to waste time troubleshooting. InspX also offers its Operations Guardian monitoring platform that continually monitors every aspect of machine inspection performance and proactively alerts operators when problems surface. For more information see: http://www.peco-inspx.com/analytics.    

About Peco Controls and InspX LLC
Peco Controls and InspX LLC are leading providers of advanced technology inspection solutions for the food and beverage industries. With headquarters in Fremont, CA, the company serves customers around the world and inspects over 120 million food and beverage containers daily. The company specializes in accurate high speed package inspection in machines that are easy to use with a low cost of ownership.

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Allan Anderson
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