Hitachi Solutions Launches HEALTH//CRM Global Healthcare Solution

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Hitachi Solutions India develops integrated CRM solution for healthcare providers globally.

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Hitachi Solutions America, Ltd., a leading provider of global industry solutions based on Microsoft Dynamics AX and Microsoft Dynamics CRM and U.S. Reseller Partner of the Year, today announced HEALTH//CRM, a new Microsoft Dynamics-based solution designed to maximize the benefits of CRM for the healthcare industry. The solution was developed by Hitachi Solutions India to address the growing relationship management needs of healthcare providers globally.

HEALTH//CRM offers a holistic, cost-effective healthcare relationship management system, built on a Microsoft Dynamics CRM and SharePoint platform, that is designed to better manage critical patient and business information, increase hospital operational efficiency, and improve patient care and overall experience. HEALTH//CRM offers a consolidated system that automates and stream¬lines inefficient and paper-based processes, aggregates and manages patient transac¬tions and information, and provides a real-time patient visibility.

Key features of the HEALTH//CRM solution include:

  •     360 degree view of patients
  •     Referral management
  •     Corporate/group sales
  •     Outreach campaign management
  •     Help desk/contact center management
  •     Complaint management
  •     Customer services management
  •     Quality management
  •     Actionable reports & dashboard

"We are incredibly supportive of Hitachi Solutions’ efforts for us in the healthcare industry in Asia. Their new HEALTH//CRM solution features are very compelling to the hospitals and providers with whom we conduct business," said Gabe Rijpma, Microsoft Senior Director, Health and Social Services Asia.

"HEALTH//CRM is an important step towards addressing the needs of healthcare providers. Initial test marketing in APAC indicates great acceptance of the features of our Dynamics CRM and SharePoint-based solution," said Ananth Subramanian, President/ CEO, Hitachi Solutions India. "We are already working to add new functionality, including enabling social analytics, per the solutions’ roadmap."

Hitachi Solutions will showcase its Microsoft Dynamics solutions and customer successes in booth #2301 at the Microsoft Convergence 2014 conference March 4-7 in Atlanta, GA. Hitachi Solutions is a Platinum Sponsor of the event.

About Hitachi Solutions

Hitachi Solutions, Ltd., headquartered in Tokyo, Japan, is a core member of Information & Telecommunication Systems Company of Hitachi Group and a recognized leader in delivering proven business and IT strategies and solutions to companies across many industries. The company provides value-driven services throughout the IT life cycle from systems planning to systems integration, operation and maintenance. Hitachi Solutions delivers solutions and services of superior value to customers worldwide through key subsidiaries in the United States, Europe, China and India. The flagship company in the Hitachi Group's information and communication system solutions business, Hitachi Solutions also offers solutions for social innovation such as smart cities. For more information on Hitachi Solutions, please visit:

About Microsoft Dynamics Business of Hitachi Solutions Group

Hitachi Solutions Group prides itself on helping our clients to compete with the largest global enterprises with powerful, easy to use, and affordable industry solutions built on Microsoft Dynamics AX and Microsoft Dynamics CRM. With a balanced view of strategy, people, process and technology, we work with companies to understand their unique business needs, and provide focused industry solutions to improve their business. From business strategy development through application deployment and maintenance, our consultants are committed to helping clients quickly realize measurable business value and achieve sustainable ROI. We offer a client-focused, collaborative approach and transfer knowledge throughout each engagement. "Global Center of Excellence" of Hitachi Solutions America strategically promotes the Microsoft Dynamics business of Hitachi Solutions Group globally. Hitachi Solutions Group was awarded the 2013 U.S. Reseller Partner of the Year award and had multiple Microsoft Dynamics Customer Excellence Award Winning clients and 6 finalists in 2012, a record for Microsoft awards. Hitachi Solutions Group was awarded the 2013 U.S. Reseller Partner of the Year award was recognized as the 2011 Microsoft Dynamics CRM Global partner of the year, the 2009 Microsoft Dynamics AX Global Partner of the Year, and two-time Microsoft Dynamics US Partner of the Year. Outside of Japan, the company conducts its business through key subsidiaries, Hitachi Solutions America, Ltd., Hitachi Solutions Europe, Ltd., Hitachi Solutions Canada, Ltd., Hitachi Solutions India, ltd, and Hitachi Solutions (China) Co., Ltd. For more information, call 949.242.1300 or visit

About Hitachi, Ltd.

Hitachi, Ltd. (TSE: 6501), headquartered in Tokyo, Japan, is a leading global electronics company with approximately 326,000 employees worldwide. The company’s consolidated revenues for fiscal 2012 (ended March 31, 2013) totaled 9,041 billion yen ($96.1 billion). Hitachi is focusing more than ever on the Social Innovation Business, which includes infrastructure systems, information & telecommunication systems, power systems, construction machinery, high functional material & components, automotive systems and others. For more information on Hitachi, please visit the company's website at

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