London, United Kingdom (PRWEB) March 04, 2014
Creative Virtual, a leader in customer experience self-service solutions for global enterprises, today announced that Chris Ezekiel, Founder & CEO of Creative Virtual will be officially opening their new office in Sydney, Australia on the 6th March 2014. The establishment of this newest location comes in response to the growing demand for innovative customer experience technologies in the region.
“We deployed our first Australian self-service implementation in 2011 and are looking forward to providing this same technology to other organisations in Australia,” says Chris. “The establishment of an Australian office means we can now offer the same local support and collaboration for our customers here as we do in many other parts of the world. Australia is at the forefront for delivering innovative self-service solutions, and our unique blend of expertise in knowledge management, natural language virtual assistants and business intelligence reporting make for a perfect fit.”
Creative Virtual’s new operations will be headed by Patrick Gallagher, Managing Director of Australia and New Zealand. Patrick has a long time identity in regional IT circles and brings an impressive record of success in introducing overseas vendors to this region to his new role with Creative Virtual.
The award winning technology from Creative Virtual will give Australian companies a competitive customer service advantage by allowing them to provide instant online answers combined with a seamless, fully-integrated escalation route to other support channels such as live chat, email or phone. With a proven track record of reducing routine and repeat enquiries and increasing sales and customer satisfaction, organisations worldwide are deploying Creative Virtual solutions to enhance brand engagement and offer multi-channel self-service options. The distinctive reporting and analytics provided by Creative Virtual gives these organisations the opportunity to tap into huge volumes of customer insight to further progress their customer experience strategy.
About Creative Virtual
Creative Virtual is a leader in self-service customer experience management solutions for enterprises. Global organisations like HSBC, Verizon, CA Technologies, E*TRADE, Lloyds Banking Group, Renault and National Rail Enquiries rely on our technology to optimise their customer support, sales, marketing and call centre teams, reduce costs, increase online sales, and achieve operational excellence across mobile, web, and social media channels. Since 2004, Creative Virtual has built the most advanced technologies in knowledge management, natural language processing, and virtual assistants to help businesses deliver intelligent, personalised customer experiences that reduces email and call volume, builds brand loyalty, and increases customer engagement at a lower cost per conversation. Delivering accuracy of over 90% and call deflection of up to 50%, our platform is the most compelling self-service product in the world today. For more information about Creative Virtual solutions, products and software, please visit our website at http://www.creativevirtual.com.