Durham County, N.C. Selects Modria Resolution Center to Power Property Tax Appeals

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Online platform enables easy online filing, improved communication and faster resolutions

Modria, provider of the world’s leading online dispute resolution (ODR) platform, announced today that the Durham County Tax Administration Department has implemented Modria Resolution Center for its property assessment appeals cases. Using the Modria platform, the Durham County Tax Administration Resolution Center will enable property owners to submit valuation appeals online anytime without having to visit an assessor’s office in person. In addition to better serving taxpayers, the new system will increase productivity and cost efficiencies for the county.

“We are excited about the release of the Durham County Tax Administration Resolution Center. We are the first county in North Carolina to implement this type of appeal module,” said Kim Simpson, tax administrator of Durham County. “Our office handles hundreds of appeals each year, and many are filed missing key components needed for the Board of Equalization and Review to consider. This platform will help educate Durham County citizens and allow our office to more efficiently communicate and process appeals.”

Durham County joins a growing list of counties including Alachua County, Fla., Orleans Parish, La. and Davidson County, Tenn. and more that are leading the charge to drive taxpayer satisfaction and improving overall efficiency. Residents can easily create a login through the Durham County tax administration’s website and open a case through an intuitive, accessible portal. The platform prompts citizens to upload all relevant case documents to the cloud, ensuring that citizens open each case with all the necessary information and preventing incomplete appeals. This feature saves time and effort for the tax appraiser’s office, and allows the office to handle more cases efficiently.

“By empowering citizens with our tools, Durham County is taking a giant leap to increase citizens’ satisfaction and foster fast and fair resolutions for all parties,” said Scott Carr, president and CEO of Modria. “Our platform tightly integrates into the tax office’s appraisal processes and existing technology, providing an efficient alternative to the traditional paperwork-heavy, time-intensive appeal system.”

Modria Resolution Center seamlessly works with Durham County’s appraisal database, allowing citizens to search and compare similar property values in their area. Modria Resolution Center provides automatic updates for users during each stage of the appeal process. The platform supports robust communications, allowing taxpayers virtually 24/7 access to appeal information and fostering transparency between citizens and staff appraisers throughout the entire appeal process.

Modria’s team of experts has decades of combined experience in the field of online dispute resolution (ODR), handling a wide range of disputes ranging from complex international commercial arbitration to ecommerce. Its co-founders, Colin Rule and Chittu Nagarajan, are two of the world’s leading online dispute resolution experts who helped to launch the field of ODR over the past fifteen years. Modria Resolution Center for Property Tax Appeals has been successfully implemented in other jurisdictions, including Alachua County, Fla., Orleans Parish, La. and Davidson County, Tenn. Modria Resolution Center has been successfully implemented by government agencies and businesses in the US, Canada and Europe.

About Modria:
Founded in 2011, the Modria team of resolutions experts and technologists has built Modria Resolution Center, the leading online dispute resolution platform for businesses and government agencies that turns disputes of any volume and type into fast and fair resolutions, reducing legal risk and operating costs, while growing customer loyalty. Our founders wrote the book on online dispute resolution – literally. Before starting Modria, our team of professionals created the technology used by eBay and PayPal that has successfully resolved hundreds of millions of cases. Modria is privately held and based in San Jose, CA, USA. Find more information at http://www.modria.com or email info(at)modria(dot)com.

Media Contacts:
Holly Zuluaga
Raffetto Herman Strategic Communications
Direct: (206) 816-1895

Kim Simpson
Tax Administrator Durham County
Direct: (919) 560-0394

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Colin Rule

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