FEI Announces Collaboration with The Mandt System

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Train-the-trainer Crisis Interaction Program Adds to Comprehensive Suite of Resiliency Services

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Mandt's model focuses on relationships and on preventing dangerous situations through greater awareness.

FEI Behavioral Health, the leader in workforce resilience — from crisis management to EAP — announces its new collaboration with The Mandt System®, leading provider of relationship-based crisis interaction training programs to prevent workplace and relational violence since 1975.

FEI will now offer Mandt’s train-the-trainer certifications and educational resources to complement its own crisis training and drills.

“The rigor and reliability of Mandt’s training model, combined with FEI’s comprehensive approach to crisis management and behavioral health, ensures the best possible solution for managing safety at organizations nationwide,” said Ted Uczen, FEI’s president and CEO. “We are excited to add this new program to our resiliency spectrum.”

FEI’s international expertise in crisis management, as well as its extensive network of behavioral health providers, make it a natural fit to support and expand upon Mandt training. FEI also has a unique advantage through its adjunct faculty members, who are authorized to conduct trainings themselves. This gives customers a direct point of contact to access both Mandt’s curriculum and FEI’s larger spectrum of services.

“Mandt’s model focuses on relationships and on preventing dangerous situations through greater awareness,” said Uczen. “It’s in line with our approach to building lasting resiliency and is deeper, more flexible and more research-based than other existing models. We believe it delivers the greatest value to our customers by giving them additional tools to prevent situations from escalating.”

The Mandt System
Mandt is the premiere provider of verbal and non-verbal crisis prevention training — an especially important skillset for organizations in education, healthcare, retail and other industries where confrontations may occur. The system provides tools to help frontline staff who may be involved in physical altercations manage themselves, recognize the early warning signs of potentially violent behavior, and intervene proactively through de-escalation techniques and positive behavior supports. It also teaches those leaders how to train others on the workforce.

“Our focus is on building trust in and supporting people, not just their behaviors,” said Kevin Mandt, president of The Mandt System, Inc. “We approach these issues with an attitude of prevention, skillful non-physical means, and a person-centered values-based process.”

The Mandt program reduces the frequency, intensity and duration of physical incidents, as well as the need for them. For example, confrontations in schools have escalated in the last several years, yet schools in Texas that use Mandt achieved a restraint rate that was 84 percent lower than the statewide average, generating a savings for the schools according to a study done in 2009.

“Organizations have a responsibility to be prepared to act on behalf of those in their care and those they employ,” said Uczen of FEI. “We recognize that need. Our unique workplace violence prevention program integrates the crisis management, behavioral health and technological expertise that is critical when responding to incidents.”

Leaders in the resiliency spectrum
FEI has established itself as a market leader and go-to resource for all services within the workforce resiliency spectrum. Workforce resilience is a key factor in the safety, quality, productivity and morale of an organization. Mandt’s training fits nicely with FEI’s existing wrap-around services like crisis preparedness and disaster training, as well as post-incident EAP support.

“Our emphasis on workforce resilience is a great match with Mandt,” explained Uczen. “By training individual employees to build their resilience through preparedness drills, we also foster business resilience for our customers, which in turn leads to community resilience.”

Together, the services are not only comprehensive, but are rooted in best practices and are cost-effective, with no ongoing-training financial burden for materials.

The social enterprise difference
A social enterprise is a unique business model that creates synergy between for-profit and nonprofit organizations, where profits earned by the for-profit company are automatically reinvested into the community through the services of the nonprofits.

FEI’s involvement with its parent organization, the Alliance for Children and Families, is one of the nation’s most successful examples of the social enterprise model at work. In the last 35 years, FEI has provided more than $30 million to help fund services at its sister nonprofit organizations within the Alliance, a national network of nearly 500 human-serving organizations.

“Not only does FEI provide excellent service to our customers,” Uczen said. “We help them essentially double their community impact by investing in local nonprofit services through our social enterprise approach. We look forward to even deeper involvement throughout the country with Mandt.”

FEI Behavioral Health offers flexible solutions for the full spectrum of workforce resilience goals, from EAP and wellness to crisis preparedness and management. Partnering with a wide range of corporations, government entities and non-profits, FEI is a social enterprise wholly owned by the Alliance for Children and Families, a national network of nearly 500 human-serving organizations. http://www.feinet.com

The Mandt System®, developed by The Mandt System, Inc., is an international staff development and training process providing a comprehensive array of programs and services to organizations, their employees, and the people with whom they interact. Building Healthy Positive Relationships between and among these constituents is the ultimate goal of our training programs. http://www.mandtsystem.com

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Nicole Singer
Bottom Line Marketing
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