McLean, VA (PRWEB) March 10, 2014
ServicePower, Inc., a market leader in field management, today announces a new agreement with ServiceMax, the only global, completely native Force.com field service application in the industry.
Under the agreement, ServiceMax will integrate ServicePower’s patented schedule optimization product, ServiceScheduling, recognized as the leading optimization technology for large workforces, into OptiMax, ServiceMax’s workforce optimization module available on the Force.com AppExchange.
The integrated solution enables the companies to provide a unified, single vendor field management solution to a multitude of field service organisations, across geographies and industries, including medical devices, oil and gas, and utilities where customers are looking for the Salesforce CRM and well developed optimization capabilities.
Marne Martin, CEO of ServicePower commented "Our relationship with ServiceMax creates a unique competitive offering in the field management industry, capitalizing on the strength of our patented optimization technology, and the breadth of the Force.com platform on which ServiceMax has built its 100% native solution. As a single vendor solution for global field service organisations, we can provide clients productivity and efficiency improvements, in addition to Force.com’s CRM features through Optimax. While increasing our penetration of the Force.com customer ecosystem, the partnership also expands our sales footprint to new geographies around the globe.”
Dave Yarnold, CEO of ServiceMax. Added, “Our integration with ServicePower enhances the ServiceMax platform with industry recognized optimization technology, further extending our ability to provide an end to end, field service management solution to the Force.com ecosystem, and beyond.”
ServicePower is the only company that can provide a complete, global field management platform that controls all elements of the service lifecycle from offering an appointment, assigning resource and dispatching work through to tracking resources, processing claims and providing business intelligence and analytical reports. With advanced intelligence-based scheduling, dispatch and open market auction software, as well as access to a global network of 86,000 repair and installation technicians, we enable companies to control and schedule work using a mixed resource pool of employees and independent contractors. ServicePower provides solutions that cross all industries. Current customers include Assurant Solutions, Mitsubishi, Farmers Insurance, and Pitney Bowes.
ServicePower is listed on the AIM market of the London Stock Exchange with the ticker SVR.L. For more information please visit http://www.servicepower.com.
There are more than 5 million field service technicians in the United States alone, yet today there’s no standard technology for managing the way companies of all types and stripes empower them to truly delight their customers in the field. ServiceMax is rethinking field service and delivering on the promise of cloud and mobile software, powering a new era of field service experiences for their customers’ customers. The impact of ServiceMax is simple: lower costs, greater efficiency, happier customers; all while increasing revenue. ServiceMax has helped customers on average increase productivity by 31%, service revenue by 14% and customer satisfaction by 16%. ServiceMax customers include large enterprises such as Electrolux, Coca-Cola Enterprises and Elekta, and smaller businesses like McKinley Equipment and Kinetico. Based in Pleasanton, California, they are a company of innovators, thinkers and doers who care passionately about changing the world of field service. To learn more, please visit http://www.servicemax.com.