Payments and Financial Services of Non Bank Providers - Best Practices and Case Studies Research Report

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Insight Report: Non-Bank Providers of Payments and Financial Services - Best practices and Case Studies

New technology is being adopted by NBPFS providers all over the world to renovate their operating structures. By implementing analytical tools in lending processes, and incorporating communications devices and modes such as mobile phones and mobile broadband into their operations, NBPFS providers are shifting the focus from bricks-and-mortar branches towards digital structures to increase consumer convenience and lower costs. Mobile payments are also increasingly being adopted by customers and companies alike. Additionally, these communication channels are being used for advertising and branding purposes; several NBPFS are now utilizing mobile and social media platforms as a key part of the branding process for products and services.

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Non-bank payments and financial service (NBPFS) providers are facing difficulties in terms of expanding and defending their market shares, as a result of changes in regulatory dynamics, the economic environment and competitive landscapes. In this altered environment, a new operating model is needed, one that is rooted in attaining a primary relationship with the customer through the rebuilding of trust and the forging of active customer relationships.

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This report provides insights into the key trends impacting the non-bank financial services sector, covering operational, technological and regulatory developments.
Discusses key factors which drive the growth of NBPFS sectors.
Discusses the issues and challenges faced by NBPFS providers such as rising regulatory pressure and changing competitive landscapes.
Discusses best practices adopted by non-bank financial companies and payment service providers across different markets to target consumers.
Discusses case studies to illustrate how the adoption of best practices enabled companies to strengthen their positions in the market.

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Gain insight into strategies adopted and actions taken by NBPFS providers in various parts of the world to expand their businesses.
Analyze the challenges on the business operations of NBPFS providers due to rising competition, increasing compliance costs, investment in IT infrastructure and regulatory developments.
Assess the impact of regulations on the global NBPFS sector and how NBPFS providers have been taking initiatives to deal with regulatory changes.
Analyze the key global operational, technological and regulatory trends and developments in the NBPFS sector.

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Prior to the economic downturn, financial services companies primarily employed high financial leverage to increase profitability. However, these companies have now been pressured to deleverage and seek alternative sources of profit by the changed economic picture, a rise in regulatory mediation, and competitive issues. In this altered environment, a new operating model is needed, one rooted in attaining the primary relationship – or at least one of the main relationships – with the customer, recreating trust, and forging active customer relationships. However, the global financial institutions continue to face numerous tests to bring stability back in the financial system and win customer trust.

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