cleverbridge to Advance Merchant Protection at E-Commerce Payments and Risk Conference

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E-commerce fraud and payments experts to share insights on chargebacks and best practices in direct debit fraud with introduction to SEPA.

2014 E-Commerce Payments and Risk Conference

cleverbridge, a global full-service e-commerce provider for software and SaaS companies, announces it will be participating in three speaking sessions at the 2014 E-Commerce Payments and Risk Conference to be held March 17-20 at the Aria Resort and Casino in Las Vegas, Nev. cleverbridge fraud prevention team leader Tim Russo will present “Chargebacks 101” on March 17 and "Responding to Chargebacks" on March 18. Additionally, fraud prevention team leader Torsten Knörr and product manager Robin Blume will present “Best Practices in Direct Debit Fraud with Introduction to Single Euro Payments Area (SEPA)” on March 19.

Joining Russo in the “Chargebacks 101” training workshop on March 17 from 12:00-4:00 p.m. will be Michael Mallon, product manager at Accertify, and Jennifer McCormack, senior business analyst - fraud/e-commerce at Pearson North America. The workshop will provide an introduction to chargeback processes and considerations for individuals and merchants that are new to the fraud and payments world. Russo will focus on best practices for chargeback representment and the challenges merchants face in an evolving e-commerce marketplace.

Russo and Mallon will team up again to lead a roundtable discussion on "Responding to Chargebacks" on March 18 from 2:35-3:45 p.m. This "Meet the Experts" discussion is designed to give all merchants (i.e. physical, digital goods, e-tickets, etc.) a forum to discuss best practices and challenges they are facing. The two speakers will also showcase their methods and thoughts on responding to chargebacks which will help merchants in their daily operations.

Torsten Knörr and Robin Blume will present “Best Practices in Direct Debit Fraud with Introduction to SEPA” on March 19 from 1:35-2:35 p.m. Merchants accepting traditional direct debit payments will learn about the challenges associated with transitioning to the new SEPA regulations. Also covering the potential high risks for accepting/screening direct debits, the session will provide best practices for managing and mitigating direct debit fraud. Coming from a global e-commerce perspective, Knörr and Blume present a unique view for a largely U.S. based merchant conference that faces direct debit difficulties every day.

Organized by the Merchant Risk Council (MRC), the E-Commerce Payments and Risk Conference is the largest professional development and networking event for e-commerce payments and fraud professionals in the Americas. With more than 1,000 plus attendees, from analysts and managers, to directors and vice presidents of leading global brands and small and medium sized enterprises, the conference is the place to gain insight into valuable industry trends, benchmarks and the latest payments and fraud solutions.

Schedule a meeting with cleverbridge at the 2014 E-Commerce Payments and Risk Conference to learn how we can help you effectively manage customer relationships and rapidly grow online global sales by contacting inquiry (at) cleverbridge (dot) com. To learn more about cleverbridge, please visit

About cleverbridge

cleverbridge is a global full-service e-commerce provider for companies that sell software and SaaS solutions. The company’s flexible cloud-based platform and experienced client service drive the performance of B2C and B2B businesses around the world, enabling the complete optimization of their global online sales and marketing initiatives. Headquartered in Cologne, Germany with offices in Chicago, San Francisco, and Tokyo, cleverbridge provides a customized, multi-channel e-business solution to more than 300 international corporations like Acronis, Avira, Dell, Malwarebytes and Parallels, supporting their traditional, SaaS and subscription-based e-commerce needs. For more information, visit or the Building Keystones blog.

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Ryan Greives
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