Reston, Va. (PRWEB) March 11, 2014
Contact Solutions, a leading provider of cloud-based and mobile customer self-service solutions, today announced they have been awarded the Customer Value Leadership Award for Best Practices Research on hosted interactive voice response (IVR) solutions by Frost & Sullivan. The award was presented to Contact Solutions to recognize the company's focus on improving the return on investment for their customers. Contact Solutions has made a purposeful impact on the value its customers receive, which has translated to improved customer retention as well as customer growth.
"To be recognized for our research by one of the most ubiquitous research organizations in the nation is an honor," said Michael Boustridge, CEO of Contact Solutions. "Contact Solutions has made a commitment to continuous improvement for all of our customers, and that is translating into major improvements for our clients, and the company as a whole."
According to Frost & Sullivan, Contact Solutions is currently ranked fifth in market share for the hosted IVR market, growing from a 6.9 percent share in 2011 to a 7.3 percent share in 2012. The company's sustained growth has placed Contact Solutions at the top of the growth share list for the industry. In addition to sustained growth, Frost & Sullivan cited innovation in IVR applications; customer experience focus, and a disaster-resistant platform as major factors contributing to the award.
“There are a number of challenges facing the hosted IVR market, including mobility issues, competition, and the need for customer experience improvements,” said Frost & Sullivan Industry Analyst Brendan Read. "Contact Solutions was recognized by Frost and Sullivan for proactively meeting the challenges facing their industry. The company’s focused approach is not only increasing the value Contact Solutions provides to its customers, but it is improving the customer experience that drives customer satisfaction, loyalty, and customer recommendations."
For more information about Contact Solutions and the customer self-service solutions we offer, please visit us at http://www.contactsolutions.com. To get a copy of Brendan Read’s analyst report, visit http://bit.ly/1f0RitW.
About Contact Solutions
Contact Solutions invents real customer service. Our voice and mobility customer self-service solutions reduce enterprise costs while increasing customer engagement by enhancing their experience. Our innovative Business Intelligence solutions provide enterprises access to real-time business intelligence and data analytics delivered to provide insight and superior value. Guaranteed.