Schaumburg, IL (PRWEB) March 13, 2014
ISI Telemanagement Solutions, Inc. has announced today that TMC, a global, integrated marketing company, has named ISI’s collaboration reporting and recording solution as a recipient of its 2013 Unified Communications Excellence Award presented by INTERNET TELEPHONY magazine.
The solution, which is capable of generating metrics and analytics to report on traffic, voice, video, and instant messaging (IM) interactions, is completely integrated with collaboration recording from Verba Technologies. Through this integration, users gain the ability to record voice & video calls, Telepresence, and screen capture, as well as instant messages from mobile clients (Cisco Jabber and Microsoft Lync), while creating a searchable archive of all interactions.
“We are very proud of our collaboration reporting and recording solution, and our ability to offer users a unified way to have visibility into their communications,” said Darek Latawski, Director of Marketing at ISI Telemanagement Solutions, Inc. “The methods of communication have changed over the years. Because of this, it is imperative that organizations have a way to properly assess usage and manage their telecom infrastructures, as well as discover new ways to support the various methods their workforce wants to effectively communicate.”
The resulting integration is a solution that enhances the customer experience by delivering unified reports and recordings for a single user experience. Reports can be used to analyze trunk usage in order to lower costs, while recordings can be archived to ensure all compliance mandates are properly followed.
“It gives me great pleasure to grant a 2013 Unified Communications Excellence Award to ISI for its innovative collaboration reporting and recording solution, and the team’s commitment to addressing the real needs of the marketplace,” said Rich Tehrani, CEO, TMC. “It’s inspiring to see such commitment to excellence and I look forward to many future innovations from ISI.”
Unified Communications Excellence Award winners are published in the November 2013 issue of INTERNET TELEPHONY magazine.
For more information about TMC, please visit http://www.tmcnet.com.
ISI's Solutions portfolio brings together time-proven technologies for the management of unified communications through wireless and landline Call Accounting & Reporting, Telecom Audit & Optimization, Collaboration Recording (Voice, Video, Instant Message, Screen Capture), Invoice & Inventory Management, and Wireless Management. ISI's facilities, processes, and data security comply with ISO 9001:2008, SSAE 16, HIPAA, Safe Harbor and other important standards.
TMC is a global, integrated media company that supports clients' goals by building communities in print, online, and face to face. TMC publishes multiple magazines including Cloud Computing, M2M Evolution, Customer, and Internet Telephony. TMCnet is the leading source of news and articles for the communications and technology industries, and is read by as many as 1.5 million unique visitors monthly. TMC produces a variety of trade events, including ITEXPO, the world's leading business technology event, as well as industry events: Asterisk World; AstriCon; ChannelVision (CVx) Expo; Customer Experience (CX) Hot Trends Symposium; DevCon5 - HTML5 & Mobile App Developer Conference; LatinComm Conference and Expo; M2M Evolution Conference & Expo; SmartVoice Conference; Software Telco Congress; Super Wi-Fi Summit - The Global Spectrum Sharing and TV White Space Event; SIP Trunking, Unified Communications & WebRTC Seminars; Wearable Tech Conference & Expo III; Fitness and Sports Wearable Technology (FAST) Expo II, WebRTC Conference & Expo IV; and more. Visit TMC Events additional information.