We think that by focusing on our past clients, we'll be able to stabilize our current business, while improving our brand in the local community...
Great Falls, VA (PRWEB) March 13, 2014
Vic's Tree Service, the premier tree service in northern Virginia, has announced that it will embark on a new customer outreach program for the Spring of 2014. The program will improve customer satisfaction, aid in brand awareness and help the company reach its 2014 business goals.
Vic's Tree Service will be developing their customer satisfaction levels by implementing their new outreach program. The program will focus on existing and past customers to further develop the relationship and gain mind share. Because tree services are not used on a regular basis, but rather intermittently, this relationship development is paramount to the company's long-term success. "We think that by focusing on our past clients, we'll be able to stabilize our current business, while improving our brand in the local community," said Vic Price, owner of Vic's Tree Service. "By using technology and good old fashioned customer service, we expect to see tangible improvements to our business," he continued.
The program will use technology to help past and existing customers to communicate, enhancing the client experience. First, by posting regular helpful articles and tips on the Vic's Tree Service blog, clients will get answers to common questions, and have a forum to ask questions. Second, by regularly engaging clients and prospects in social media channels like Facebook, the company will establish a presence in the online neighborhoods where people spend time. Lastly, the Vic's team will be emphasizing their family orientation, treating every client just like one of their own neighbors.
"We believe that if we treat our customers like part of our family, they will not only call us a second and third time, but also recommend us to their friends and family. Great service is a business decision, but it's also who we are," said Price.
The Customer Outreach Program will launch in March of 2014 with an online special and email campaign to past clients.
About Vic's Tree Service
Vic’s Tree Service has been serving the residents of Northern Virginia with excellent tree care and maintenance for over thirty years. They specialize in enhancing the aesthetic and functional value of their customer’s landscape, while simultaneously improving the health of their trees. They are fully licensed and insured and provide exceptional service around the clock even in the event of an emergency. For more information about Vic’s Tree Service please visit their new website at http://www.vicstreeservice.com.