Pasadena, Calif. (PRWEB) March 19, 2014
QLess, the worldwide leader in wait and line management solutions, today announced that it received a bronze Stevie® Award for Front-Line Customer Service Team of the Year at the 2014 Stevie Awards for Sales & Customer ServiceSM. The QLess team was recognized for outstanding service and its use of smart technology to reduce wait times and enhance customer engagement.
This recognition marks QLess’ 11th Stevie Award win to-date. Over the past five years, QLess has also taken home seven International Business AwardsSM and three American Business AwardsSM.
“There are many touch points to QLess—from helping consumers reduce wait time with virtual lines, to giving businesses important customer data and insights. Each feature we offer is rooted in customer service,” said Alex Bäcker, founder and CEO, QLess. “We are confident that QLess support sets the industry benchmark, and we’re honored for the continued recognition from such a reputable awards program. We plan to keep our winning tradition alive by growing our service team to keep up with demand for QLess from our government, healthcare, education and retail market segments.”
QLess is a cloud-based wait management solution proven to help organizations eliminate lines, reduce wait times and engage effectively with customers. Using QLess, customers add their name to a mobile, virtual queue—from any phone, the Web, an in-store kiosk, a tablet and more— and wait to be served at a location convenient to them.
A recent QLess customer communication survey discovered that 61 percent of respondents believe their QLess support is “much better” than other companies they interact with, and a full 75 percent said it’s “better” than that of other companies they interact with. QLess offers 24/7 support by phone or email and a 99.9 percent up-time guarantee.
The Stevie Awards for Sales & Customer Service are the world’s top sales, contact center, and customer service awards. The Stevie Awards organizes several of the world’s leading business award shows including the prestigious American Business Awards and International Business Awards.
This year’s Stevie Awards were presented to honorees during a gala banquet on Friday, February 21 at the Bellagio in Las Vegas. More than 400 nominated customer service and sales executives from the U.S. and several other countries attended.
To learn more about QLess, please visit http://www.qless.com.