Beads Direct Achieves Feefo Gold Trusted Merchant Award

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Beads Direct are one of the first merchants to achieve Gold Trusted Merchant in the recently launched Feefo Trusted Merchant Awards. To gain a Gold Trusted Merchant Award, a business needs to gain over 95% positive feedback over a 12 month period.

Customer Care Manager Leah said: “Being certified as a Gold Trusted Merchant is a great achievement for us. It shows that the hard work, dedication and attention to detail of the whole Beads Direct team really make a difference to our custo

Feefo Holdings Ltd certified that Beads Direct achieved a customer service rating of 99% over the 2013 calendar year. Feefo ratings and reviews are trusted across industries and by both large and small businesses. Feefo guarantees that all feedback left is 100% genuine through a meticulous protection of the process. Ratings and reviews can only be left by those customers verified by sales data, and invited via email. This makes the Trusted Merchant certification highly sought-after, as it is based upon the views of genuine customers.

Beads Direct have always strived to provide the best customer service and their dedicated Customer Care team are prepared to listen to customers and take real action on the feedback they receive. Working with Feefo has enabled Beads Direct to gain further insight into areas for improvement which they have developed throughout 2013.

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Claire Humpherson
since: 02/2010
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