Converged Technology Professionals, Inc. Expands ShoreTel® Offerings to Include Virtual Switches

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Converged Technology Professionals, Inc., a long-standing reseller within the ShoreTel® Gold Champion Partner Program, announced today they are offering Virtual Switch solutions to customers.

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The addition of virtualized switch technology really allows the ShoreTel system great flexibility in deployment and comprehensive solutions for disaster recovery.

Converged Technology Professionals, Inc. expands its product offerings to include ShoreTel virtual switches. The ability to virtualize key applications is delivered through this fully complementary addition to ShoreTel’s distributed architecture. It supports customers taking advantage of virtualized infrastructure benefits like server consolidation, increased security, operational flexibility and higher applications availability. Virtual switches are especially useful during planned and unplanned downtime - in order to better-achieve cost savings and business continuity objectives.

Every company experiences unique needs from their communication systems. ShoreTel provides customers the choice to pick the deployment model that best suits their needs--offering the ultimate flexibility via "mix-and-match" implementation options across a distributed architectural platform. Customers can choose to implement ShoreTel purpose-built appliances, virtualized applications, or combinations of both.

“The addition of virtualized switch technology really allows the ShoreTel system great flexibility in deployment and comprehensive solutions for disaster recovery. Instead of deploying appliances as traditionally done, the organization’s investment in virtualization can be leveraged for phone, SIP, and conferencing resources. The built-in capabilities of the hypervisor will allow the system to survive any number of different types of outages. We’re very excited about virtualized switches and delivering our customers more awesome,” said Eric Peterson, President of Operations at Converged Technology Professionals, Inc.

ShoreTel Unified Communications Platform applications, including call control, collaboration and system administration, can be installed on industry-standard x86 servers located in a data center or on-premises. These applications are virtualized enhancements of core-software embedded onto signature ShoreTel Voice Switches and ShoreTel Service Appliance hardware. Unlike other phone system providers who force a choice to deploy your entire system with either hardware-based or virtual appliances, ShoreTel's unique distributed architecture allows for "mix-and-match" implementation--all managed via a single Web-based interface.

Customers who have already invested in ShoreTel solid-state appliances can add new services via virtualization and the integrity of the single-image administration will be maintained. Customers can choose to deploy the core UC Platform software virtually, yet can also back-up the solution with physical ShoreTel Voice Switches. Customers already invested in data-center virtualization - yet who want to maintain local PSTN connectivity for remote offices - can deploy a mixed system: virtualized at headquarters, with ShoreTel Voice Switches in the field.

ShoreTel partners with VMware to deliver the fully-virtualized ShoreTel experience including Unified Communications Platform, system administration, Unified Messaging, Enterprise Contact Center and ShoreTel Collaboration.

Running ShoreTel Enterprise Contact Center in a virtual environment dramatically benefits customers. When deployed on shared hardware resources in a data center, VMware Ready certified Enterprise Contact Center not only provides complete multimedia and outbound capabilities, they also ensure high-levels of application availability with improved operational effectiveness and reduced hardware and energy costs - all thanks to its efficient, effective use of the VMware platform.

About Converged Technology Professionals
Converged Technology Professionals, with offices in Chicago, Crystal Lake, Milwaukee, and Indianapolis, is a nationally-recognized, award-winning unified communications and mobility solutions provider for ShoreTel, based in the Midwest and serving a wide range of organizations from medium-sized businesses to multi-site large enterprises for their mobility, voice, and data needs. CT-Pros’ best-in-class customer service combined with ShoreTel’s UC and mobility solutions assist companies within a multitude of vital industries including healthcare, financial services, manufacturing and the public sector meet their constantly-evolving technology needs. CT-Pros offers cloud-communication VoIP services with ShoreTel Sky, giving smaller companies the same enterprise telephony services as a premise based solution. The company has a customer base spread over six continents and is one of the fastest growing VARs in the United States with last year’s annual sales growth of over 200%.

ShoreTel, Inc. (NASDAQ: SHOR) is a provider of business communication solutions whose brilliantly simple unified communications platforms, applications and mobile UC solutions promise a new rhythm of workforce engagement and collaboration. With costly complexity eliminated by design from its award-winning, all-in-one IP phone system, UC and contact center solution, and its industry-leading hosted phone system, workers enjoy a freedom and self-reliance that other providers can’t match. Users have full control to engage and collaborate, no matter the time, place or device, for the lowest cost and demand on IT resources in the industry. ShoreTel is headquartered in Sunnyvale, California, and has regional offices and partners worldwide. For more information, visit or

All product and company names herein are trademarks of their respective owners.

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