SmartLane’s comprehensive capabilities translate into easier, faster, more accurate customer check-ins and walk-around inspections.
Clearwater, Florida (PRWEB) March 18, 2014
“AutoLoop Book is already one of the most user-friendly and feature-rich automotive scheduling programs available,” said Matt Rodeghero, AutoLoop Chief Product Officer. “SmartLane gives users access to that information where they need it, instead of restricting them to a stationary terminal.”
According to Rodeghero, SmartLane ties directly into a subscribing dealership’s customer database so dealers and service staff can look up customer information, make notes, review vehicle service history and more—all while standing with the customer in the service lane.
“SmartLane’s comprehensive capabilities translate into easier, faster, more accurate customer check-ins and walk-around inspections,” he said.
SmartLane’s exclusive additional features expand Book’s usability even further by letting users scan in a VIN for rapid customer lookup, take photos of damage, and capture electronic signatures from the drive. Drag-and-drop indicators help point out problem areas, and service recommendations offer vehicle specific Good-Better-Best service menus.
“Being untethered from the desk is a huge advantage for service reps,” Rodeghero said. “SmartLane gives them all the information they need to directly engage the client - right up front, in a much more personal manner.”
Available as a free download from the Apple App Store, SmartLane requires an active AutoLoop Book subscription.
Since 2005, AutoLoop’s commitment to “Retention Through Engagement” has helped automotive dealerships nationwide increase sales, improve client retention and achieve overall higher satisfaction ratings. With an all-encompassing platform that monitors customer DMS activity in real-time, AutoLoop automatically triggers personalized custom messages through voice, email, SMS and direct mail to precisely targeted customers. An Inc. 500 company with over 35 million names in our database and nearly a billion individual communications initiated, we’re passionate about making AutoLoop America’s best customer retention partner for progressive dealerships.