Anchorage, AK (PRWEB) March 17, 2014
ZookaWare, a company specializing in PC security and optimization, has become the first Anchorage based company to break the 100,000 Facebook ‘Like’ mark. This feat also makes ZookaWare the most Liked company in Anchorage.
When asked about reaching this milestone, ZookaWare President Carl Haugen said, “We’re really happy to have reached this level. We do have an advantage over strictly local Anchorage companies thanks to our worldwide customer base, but this is still a great achievement for us and something we’re proud of. We’ve always worked hard to put our customers first so this is really proof that treating your customers well and providing excellent service pays off.”
ZookaWare recently reviewed all the customer support surveys received in the past year. And 75% of customers rated their 24/7 U.S. support team a full 5 stars out of 5 and another 18% rated ZookaWare 4 out of 5. That’s 93% of ZookaWare customers surveyed stating ZookaWare provided them with above average quality and service.
When asked why so much emphasis has been placed on social media websites like Facebook, Mr. Haugen said “We make it easy for our customers to get help which is why we were one of the first companies to make Facebook an official support channel. Both customers and non-customers ask us questions on Facebook and we respond 24/7 to all requests .”
ZookaWare’s tried to make getting help with computer issues easier than ever by adding live chat support in all our emails, Facebook to our monthly newsletters and other emails and by just trying to go where our customers are rather than forcing them to find us. ZookaWare’s support is putting a great deal of energy into making it easy for our customers to interact with us.
To further improve ZookaWare’s social media and support options it recently launched the official ZookaWare email, social media and coupon center. Everyone can find all the latest from Facebook, Twitter, Google+, Linkedin and Youtube plus the latest coupons and emails all posted on one site.
When asked about the companies future plans, Mr. Haugen stated “We have a lot of great things coming up in the near future, so don’t be surprised if you hear about us breaking the one million ‘Like’ mark sometime soon.”
ZookaWare (http://zookaware.com) is an Anchorage based company specializing in computer security and optimization, offering software and support services. Since 2004, ZookaWare has helped to secure and optimize computers worldwide. All ZookaWare products and services are backed by 100% product guarantees and include unlimited 24/7 support by U.S. based technicians at ZookaWare headquarters in Anchorage, Alaska.