Boston, MA (PRWEB) March 15, 2014
Building Engines, a provider of comprehensive web and mobile property management software for the commercial real estate industry, has launched an innovative new tool that helps busy property managers be better informed for on-the-go interactions with tenants: Tenant Relationship Management, or TRM. The new feature, which is part of the BE-Mobile App, provides quick access to tenant contact information (including profile photos!), key operational metrics (tenant satisfaction, work order details, and expiring leases/COIs), important documents, meeting notes and complete service history - improving building visits and ad-hoc meetings with tenants.
TRM is accessed through the BE-Mobile App’s "Tenant Center" and features powerful, inline tenant “health” indicators, a quick lookup tool, and the ability to filter information by a variety of qualities (including tenant name, satisfaction rating, number of open work orders, or tenants in alert state) and save your recent "sort order" for convenience.
"We are doing much more than just enabling paperless work," said Jim Gray, Building Engines' Vice President of Product. "We are providing centralized, instant access to the information property managers need in order to have highly informed 'fly-by' meetings with tenants. Additionally, we have intelligent embedded indicators that support our 'manage by exception' philosophy. On the tenant list page, we highlight in red any tenant that requires attention and show their current satisfaction rating, so that busy property teams don’t have to dig for issues. Important issues are revealed to them in real-time.”
In addition, TRM makes it easy for property managers to capture information in the moment by allowing them to attach photos (a great way to capture documents and signatures) and notes to tenant profiles (voice dictation is an option). Work orders can be created directly from the Tenant Center as well. And like everything else in the BE-Mobile App, it's all available offline if necessary.
To request a demo of Tenant Relationship Management, click here.
About Building Engines
Building Engines supports innovative commercial real estate owners & managers with web & mobile property management software that creates the visibility & control needed for more profitable operations, happier tenants and a uniquely identifiable brand. For more information, visit: http://www.buildingengines.com/.