Health Alliance Plan Ranks Highest in J.D. Power Member Satisfaction Study for Seventh Consecutive Year

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Health Alliance Plan (HAP) ranked highest in member satisfaction for the seventh consecutive year, according to the J.D. Power 2014 U.S. Member Health Plan Study.

The study reflects the results of a member survey conducted from December 2013 to January 2014. HAP received a score of 711---higher than any other health plan in Michigan. In addition, HAP excelled in the following study factors:

•Member Communications

•Quality of Coverage

•Customer Service


Now in its eighth year, the J.D. Power 2014 U.S. Member Health Plan Study measures member satisfaction among 138 health plans in 18 regions throughout the United States.

"Our sincere thanks to our members who have spoken and provided HAP with this distinction once again. One of our top goals at HAP is to ensure positive experiences for members throughout every touch point in their health care. This honor is a reflection of the hard work and dedication of our employees and health care provider partners who work tirelessly to build lasting customer relationships through exceptional personalized service and high-quality, coordinated health care." said HAP CEO Jim Connelly.

To compare HAP's performance with other Michigan health plans, please visit

About Health Alliance Plan

Health Alliance Plan (HAP) is a Michigan-based, nonprofit health plan that serves more than 670,000 members with award-winning health care coverage and wellness services. A subsidiary of the Henry Ford Health System, one of the nation's premiere health care systems, HAP provides comprehensive access to Michigan's leading physicians, hospitals and health systems and has partnered with employers and community organizations to enhance the health and well-being of the lives we touch for more than 50 years. HAP offers a broad range of modern health insurance products through six distinct product lines: Group Insured Commercial, Individual, Medicare, Medicaid, Self-Funded and Network Leasing. HAP’s customers range from individuals, seniors, small and large employers, and labor unions. HAP is a leader in preventive care, customer service excellence, online tools, e-Prescribing, disease management and wellness programs.

For more information, please visit

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Amy Strauss
Health Alliance Plan
+1 (248) 443-7762
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