Midwest Staffing Agency Scores 9x Better Than Industry Average in Customer Satisfaction

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That’s Good HR, Inc. wins Inavero’s 2014 Best of Staffing Client Award.

This is a great compliment for our team, reflecting the dedication and service we strive to deliver to our clients and candidates each day.

Midwest staffing agency That’s Good HR, Inc. has won Inavero’s 2014 Best of Staffing® Client Award after receiving a net promoter score of 81 percent, far exceeding the industry average of 8 percent.

This is the agency’s third time winning the award. Presented in partnership with CareerBuilder, the Best of Staffing Award provides the only statistically valid and objective service quality benchmarks for the industry, revealing which staffing agencies deliver the highest quality of service to their clients. In a year when the staffing industry’s client service quality scores are trending down once again, the Best of Staffing winners scored well above industry service benchmarks.

Less than 2 percent of all staffing agencies in North America receive the Best of Staffing Award for service excellence utilizing the Net Promoter® methodology. The stark contrast in client satisfaction scores compared to the industry average is a clear indication that the firms who have earned the 2014 Best of Staffing Client Award truly stand out for their service quality. That’s Good HR, Inc. received satisfaction ratings of 9 or 10 out of 10 from 73 percent of their clients, significantly higher than the industry’s average of 35 percent.

“This is a great compliment for our team, reflecting the dedication and service we strive to deliver to our clients and candidates each day,” said Mary Springer, That’s Good HR, Inc. partner. “We are proud and honored to be recognized for our efforts in this way.”

"The staffing industry is helping organizations bridge the skills gap and add jobs today more than at any other point in U.S. history,” said Eric Gregg, Inavero founder and CEO. “Between the well documented skills gaps and economic uncertainty, partnering with a top staffing agency is more important now than ever. The 2014 Best of Staffing Award was earned by less than 2 percent of the more than 12,000 staffing firms in the U.S. In an era of scarce qualified talent, hard to fill positions, and ever-increasing expectations, these agencies have proven they have what it takes to deliver exceptional service to both clients and job candidates. We're proud of the accomplishments of our 2014 award recipients."

®Net Promoter, NPS, and Net Promoter Score are trademarks of Satmetrix Systems, Inc., Bain & Company, and Fred Reichheld. Net Promoter Score is calculated by taking the percentage of respondents who, on a scale of 0 to 10, rate their likelihood to recommend the staffing agency with a score of 9 or 10 (promoters) and subtracting the percentage who rate the staffing agency a 6 or lower (detractors).

About That’s Good HR, Inc.
That’s Good HR, Inc., is a privately held staffing firm located in Indianapolis, Indiana. The firm assists with temporary, temp to hire and direct hire placements, while specializing in accounting, finance, administrative, human resources, medical, operations and customer service. That’s Good HR, Inc. was founded in 1998 and has been recognized by The Inc. 500, Inavero’s Best of Staffing, Indianapolis Business Journal, among others.

About Inavero
Inavero administers more staffing agency client and talent satisfaction surveys than any other firm in the world. Inavero’s team reports on satisfaction surveys from more than 500,000 staffing agency clients and talent each year and the company serves as the American Staffing Association’s exclusive service quality partner.

Inavero’s Best of Staffing® is the nation’s only award that recognizes staffing agencies that receive remarkable reviews from their clients and the people they help find jobs (employed talent). Bestofstaffing.com is the central place that businesses and talent go to find the best staffing agencies to call when they are in need.


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Susan Nixon, Element Three

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Stephanie Perry
Bohlsen Group
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