(PRWEB) March 18, 2014
CyraCom, the Tucson-based interpreter and translation services provider, announced that it will be expanding into Houston, Texas and opening a new 62,000 sq. foot contact center. The company plans to hire over 425 positions there in the next year, with over 200 hires planned over the next few months. CyraCom currently has over 1,200 employees, three locations in Tucson, and locations in Phoenix and Las Cruces, NM.
CyraCom is one of the 50th largest private companies in Arizona and the 32nd fastest-growing job creator in the nation as ranked by Inc.’s Hire Power Awards. “CyraCom has experienced incredible growth over the past six years and we are proud to continue to create US jobs in an industry dominated by off-shoring,” said Chairman and CEO Jeremy Woan. “We decided to open up a new contact center in Houston because of its central location and its multicultural, international population from which to recruit bilingual residents across a wide range of languages.”
“We applaud CyraCom’s decision to establish a new facility in the Houston region,” said Greater Houston Partnership President & CEO Bob Harvey. “Their selection of Houston confirms the presence of our uniquely talented, international, and diverse workforce as well as a strong customer base that includes access to the region’s thriving healthcare industry. The Greater Houston Partnership helped CyraCom in their decision-making process by providing location assistance, cutting-edge workforce data and demographic analysis.”
In a growing multi-ethnic market, studies have shown that businesses that speak their customer’s language increase sales, loyalty, and customer satisfaction. CyraCom’s new employees will be providing language interpretation services, which are essential for healthcare, utilities, finance, insurance, county government, and other organizations interacting with the growing population of Limited English Proficient people in the US. The company currently provides services to over 30 businesses in Houston.
Applicants need to be proficient in two languages and will receive 120 hours of paid training to become professional interpreters.
CyraCom is the largest provider of Over-the-Phone Interpretation (OPI) operating solely in the US. OPI is a three-way call between an interpreter, an English-speaking representative, and a non-English speaking customer. In addition to OPI, CyraCom offers Document Translation, Video Remote Interpretation, On-Site Interpretation, and Interpreter Assessment and Training services. In 2013, CyraCom received a Stevie Award (American Business Award) for Company of the Year in Business Services. CyraCom provides over 200 languages and has more than 3,000 clients, including some of the largest healthcare, insurance, and financial services companies in the US.