hybris to Speak and Exhibit at Next Generation Customer Experience 2014

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Global Director of Store and Mobile David Stover will discuss the convergence of digital and physical shopping and its impact on the customer experience

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hybris software, an SAP company and the world’s fastest growing commerce platform provider, today announces that David Stover, Global Director of Store and Mobile at hybris, will speak at Next Generation Customer Experience 2014, an event for customer service executives held March 18-20 at the Omni San Diego. hybris will also exhibit at the event at booth #9.

Stover’s session, which is at 11:45 a.m. PDT on Wed., March 19, will examine the OmniCommerce movement and explain how the convergence of digital and physical shopping is redefining the customer experience. He’ll discuss the importance of assisted selling and self-service tools and demonstrate how visualization can boost online and offline conversion. Stover will participate in a roundtable discussion immediately following the session to answer questions from attendees and expand on key points from his presentation.

“Technology is completely reshaping the customer experience, but many companies aren’t effectively addressing the challenge of bringing digital commerce technologies into stores to meet customer demands for personalized attention,” said Rick Chavie, Chief Solution Officer at hybris. “In order to stay ahead of the competition, companies need to go that “last mile” to open up the richness of online shopping through empowered sales associates so they are better equipped to meet the needs of today’s tech-savvy shoppers.”

The Next Generation Customer Experience conference will gather senior level executives from every industry to discuss the latest customer experience strategies across all channels and touchpoints. The event will provide high-level case studies featuring months of in-depth market research and offer endless networking opportunities for conference attendees.

For more information about hybris’ OmniCommerce solutions, visit booth #9 at Next Generation Customer Experience 2014 or go to http://www.hybris.com.

About hybris
hybris software, an SAP Company, helps businesses around the globe sell more goods, services and digital content through every touchpoint, channel and device. hybris delivers OmniCommerce™: state-of-the-art master data management for commerce and unified commerce processes that give a business a single view of its customers, products and orders, and its customers a single view of the business. hybris' omni-channel software is built on a single platform, based on open standards, that is agile to support limitless innovation, efficient to drive the best TCO, and scalable and extensible to be the last commerce platform companies will ever need. Both principal industry analyst firms rank hybris as a “leader” and list its commerce platform among the top two or three in the market. The same software is available on-premise, on-demand and managed hosted, giving merchants of all sizes maximum flexibility. Over 500 companies have chosen hybris, including global B2B sites W.W.Grainger, Rexel, General Electric, Thomson Reuters and 3M as well as consumer brands Toys“R”Us UK, Metro, Bridgestone, Levi's, Nikon, Galeries Lafayette, Migros, Nespresso and Lufthansa. hybris is the future of commerce™. For more information, visit http://www.hybris.com.

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