Each time I attend a CCNG meeting, I take away something that I can implement in my own company, for my customers...
Fort Worth, TX (PRWEB) March 19, 2014
CCNG International Inc. is pleased to announce the next event of the 2014 Improving the Customer Experience event series. The 20 plus event series will focus on strategies and best practices for customer service and contact center operations focused on customer experience improvements in five key areas –
- Call Center/Contact Center
- Customer Loyalty and Rewards
- Social Media/Social Care
- Customer Feedback and Satisfaction
- Self Service and Support
The 2014 CCNG events began February 27th with member host Thompson Creek Window Company / Closet America contact center operation in Lanham, MD, followed by the March 13th event in Charlotte, NC hosted by member Family Dollar.
“CCNG has been celebrating Tampa area contact center and customer service success with many member hosted events going back to the late 90’s and we are excited to be returning to the Coca Cola contact center operation this April. The event’s unique agenda provides a fast paced, highly interactive day focused on the perspectives and experience of the attendees,” says David Hadobas, President and CEO of CCNG International Inc. "With the focus this year on customer experience, attendees gain valuable insights from many different professionals representing a wide range of industries including retail, travel, financial services, public utility, telecom, insurance, healthcare, BPO, and many more”.
Recent attendees share their thoughts about attending:
“I have always enjoyed meeting with other contact center professionals and find the conversations we have about providing a great customer experience and balancing the needs of companies extremely valuable. We all share common issues that need to be resolved, regardless of industry. Additionally, technology changes at a very fast pace and it is valuable to hear about upcoming solutions that help support the customer”, says Laura Brittian, Supply Chain Manager, Tesa Tape. “Each time I attend a CCNG meeting, I take away something that I can implement in my own company, for my customers.”
“After attending our first CCNG event we decided to become members. Not only do you get to bend the ear of industry peers who have experienced exactly what you have experienced – you get insight into how many different ways there are to solve common problems." - Jon Dill, Operations, All Car Leasing.
The April event in Tampa will feature a morning keynotes from Warren Bobrow, President, All About Performance and host Coca Cola, followed by an open all-attendee group discussion led by our Coca Cola and CCNG partners Plantronics, Voice Print International (VPI) and Five9. After the networking lunch will be thought leadership “talks” from all three sponsoring partners, followed by small group sessions and site tour. A very engaging ½ day full of insights, feedback, peer perspectives!
For details on how to attend and guest pass availability, contact Ginger Graber, ggraber(at)CCNG(dot)com.
View program details at – http://www.CCNG.com
CCNG International Inc.
Founded in 1992, CCNG International Inc. CCNG is a member Professional Peer Network (PPN) for Contact Center and Customer Service Executives, Managers, and Leaders.
Within the CCNG Member Network, Contact Center and Customer Service Professionals:
- Connect for networking and sharing best practices
- Interact to enhance their professional network and gain valuable insight into Contact Center and Customer Service best practices and technology.
- Share their experience and ideas contributing to the valuable discussion
All Call Center, Contact Center, Customer Care, Customer Service, and Customer Experience professionals are invited to participate in the CCNG Member Network.
For more information about the CCNG Member Network and to gain access, please visit CCNG.com. “Like” us on Facebook and follow us on Twitter @CCNGNetwork.